Create Sla (Beta) — DevRev

Creates an SLA in draft status.

Request

This endpoint expects an object.

namestringRequired

Human-readable name.

account_selectorobjectOptional

applies_tolist of enumsOptional

Allowed values: conversationissueticket

The object types this SLA can apply to.

descriptionstringOptional

Description of the purpose and capabilities of the SLA.

evaluation_periodenumOptional

Allowed values: monthlyquarterlyweeklyyearly

Specifies the frequency of when the contractually-meaningful evaluation of the SLA happens. The organization for their own information might evaluate the various metrics contained in the policy as often as we can make it feasible for them, but only the evaluation at the end of the evaluation period triggers a compensation and needs to be shared with the customer.

policieslist of objectsOptional

The policies encompassed by this SLA, ordered in decreasing priority.

sla_type"external" or "internal"Optional

Allowed values: externalinternal

Type of the SLA.

Response

Success.

slaobject

1 curl -X POST https://api.devrev.ai/slas.create \ 2 -H "Authorization: Bearer <token>" \ 3 -H "Content-Type: application/json" \ 4 -d '{ 5 "name": "name" 6 }'

1 { 2 "sla": { 3 "id": "id", 4 "name": "name", 5 "status": "archived", 6 "account_filter": { 7 "key": "value" 8 }, 9 "compensation": { 10 "key": "value" 11 }, 12 "created_by": { 13 "type": "sys_user", 14 "id": "created_by", 15 "display_id": "created_by", 16 "display_name": "created_by", 17 "display_picture": { 18 "id": "id" 19 }, 20 "email": "created_by", 21 "full_name": "created_by", 22 "state": "active" 23 }, 24 "created_date": "2023-01-01T12:00:00Z", 25 "description": "description", 26 "display_id": "display_id", 27 "evaluation_period": "monthly", 28 "modified_by": { 29 "type": "sys_user", 30 "id": "modified_by", 31 "display_id": "modified_by", 32 "display_name": "modified_by", 33 "display_picture": { 34 "id": "id" 35 }, 36 "email": "modified_by", 37 "full_name": "modified_by", 38 "state": "active" 39 }, 40 "modified_date": "2023-01-01T12:00:00Z", 41 "policies": [ 42 { 43 "key": "value" 44 } 45 ], 46 "sla_type": "external" 47 } 48 }

1	curl -X POST https://api.devrev.ai/slas.create \
2	-H "Authorization: Bearer <token>" \
3	-H "Content-Type: application/json" \
4	-d '{
5	"name": "name"
6	}'

1	{
2	"sla": {
3	"id": "id",
4	"name": "name",
5	"status": "archived",
6	"account_filter": {
7	"key": "value"
8	},
9	"compensation": {
10	"key": "value"
11	},
12	"created_by": {
13	"type": "sys_user",
14	"id": "created_by",
15	"display_id": "created_by",
16	"display_name": "created_by",
17	"display_picture": {
18	"id": "id"
19	},
20	"email": "created_by",
21	"full_name": "created_by",
22	"state": "active"
23	},
24	"created_date": "2023-01-01T12:00:00Z",
25	"description": "description",
26	"display_id": "display_id",
27	"evaluation_period": "monthly",
28	"modified_by": {
29	"type": "sys_user",
30	"id": "modified_by",
31	"display_id": "modified_by",
32	"display_name": "modified_by",
33	"display_picture": {
34	"id": "id"
35	},
36	"email": "modified_by",
37	"full_name": "modified_by",
38	"state": "active"
39	},
40	"modified_date": "2023-01-01T12:00:00Z",
41	"policies": [
42	{
43	"key": "value"
44	}
45	],
46	"sla_type": "external"
47	}
48	}