slas

Create

POST
Creates an SLA in draft status.

Request

This endpoint expects an object.
name
stringRequired
Human-readable name.
account_selector
objectOptional
applies_to
list of enumsOptional
The object types this SLA can apply to.
Allowed values: conversationissueticket
description
stringOptional
Description of the purpose and capabilities of the SLA.
evaluation_period
enumOptional
Specifies the frequency of when the contractually-meaningful evaluation of the SLA happens. The organization for their own information might evaluate the various metrics contained in the policy as often as we can make it feasible for them, but only the evaluation at the end of the evaluation period triggers a compensation and needs to be shared with the customer.
Allowed values: monthlyquarterlyweeklyyearly
policies
list of objectsOptional
The policies encompassed by this SLA, ordered in decreasing priority.
sla_type
enumOptional
Type of the SLA.
Allowed values: externalinternal

Response

This endpoint returns an object
sla
object