Create Sla (Beta) — DevRev

Creates an SLA in draft status.

Request

This endpoint expects an object.

account_selectorobjectRequired

evaluation_periodenumRequired

Allowed values: monthlyquarterlyweeklyyearly

Specifies the frequency of when the contractually-meaningful evaluation of the SLA happens. The organization for their own information might evaluate the various metrics contained in the policy as often as we can make it feasible for them, but only the evaluation at the end of the evaluation period triggers a compensation and needs to be shared with the customer.

namestringRequired

Human-readable name.

sla_typeenumRequired

Allowed values: externalinternal

Type of the SLA.

applies_tolist of enumsOptional

Allowed values: conversationissueticket

The object types this SLA can apply to.

descriptionstringOptional

Description of the purpose and capabilities of the SLA.

policieslist of objectsOptional

The policies encompassed by this SLA, ordered in decreasing priority.

Response

Success.

slaobject

1 curl -X POST https://api.devrev.ai/slas.create \ 2 -H "Authorization: Bearer <token>" \ 3 -H "Content-Type: application/json" \ 4 -d '{ 5 "account_selector": { 6 "created_date": {}, 7 "modified_date": {} 8 }, 9 "evaluation_period": "monthly", 10 "name": "name", 11 "sla_type": "external" 12 }'

1 { 2 "sla": { 3 "compensation": {}, 4 "created_by": { 5 "type": "dev_user", 6 "display_picture": { 7 "file": { 8 "type": "type", 9 "name": "name" 10 }, 11 "id": "id", 12 "display_id": "display_id" 13 }, 14 "id": "id", 15 "state": "active", 16 "display_id": "display_id", 17 "display_name": "display_name", 18 "email": "email", 19 "full_name": "full_name" 20 }, 21 "evaluation_period": "monthly", 22 "id": "id", 23 "modified_by": { 24 "type": "dev_user", 25 "display_picture": { 26 "file": { 27 "type": "type", 28 "name": "name" 29 }, 30 "id": "id", 31 "display_id": "display_id" 32 }, 33 "id": "id", 34 "state": "active", 35 "display_id": "display_id", 36 "display_name": "display_name", 37 "email": "email", 38 "full_name": "full_name" 39 }, 40 "name": "name", 41 "sla_type": "external", 42 "status": "archived", 43 "account_filter": {}, 44 "created_date": "created_date", 45 "description": "description", 46 "display_id": "display_id", 47 "modified_date": "modified_date", 48 "policies": [ 49 {}, 50 {} 51 ] 52 } 53 }

1	curl -X POST https://api.devrev.ai/slas.create \
2	-H "Authorization: Bearer <token>" \
3	-H "Content-Type: application/json" \
4	-d '{
5	"account_selector": {
6	"created_date": {},
7	"modified_date": {}
8	},
9	"evaluation_period": "monthly",
10	"name": "name",
11	"sla_type": "external"
12	}'

1	{
2	"sla": {
3	"compensation": {},
4	"created_by": {
5	"type": "dev_user",
6	"display_picture": {
7	"file": {
8	"type": "type",
9	"name": "name"
10	},
11	"id": "id",
12	"display_id": "display_id"
13	},
14	"id": "id",
15	"state": "active",
16	"display_id": "display_id",
17	"display_name": "display_name",
18	"email": "email",
19	"full_name": "full_name"
20	},
21	"evaluation_period": "monthly",
22	"id": "id",
23	"modified_by": {
24	"type": "dev_user",
25	"display_picture": {
26	"file": {
27	"type": "type",
28	"name": "name"
29	},
30	"id": "id",
31	"display_id": "display_id"
32	},
33	"id": "id",
34	"state": "active",
35	"display_id": "display_id",
36	"display_name": "display_name",
37	"email": "email",
38	"full_name": "full_name"
39	},
40	"name": "name",
41	"sla_type": "external",
42	"status": "archived",
43	"account_filter": {},
44	"created_date": "created_date",
45	"description": "description",
46	"display_id": "display_id",
47	"modified_date": "modified_date",
48	"policies": [
49	{},
50	{}
51	]
52	}
53	}