Changelog


New Endpoints

Chats

Record Templates

Service Accounts

Subscribers

Surveys

Modified Endpoints

Accounts

  • Adds primary_account field, which is set when the account is merged with another

AI Agents

  • Adds suggestions agent response type to the ai_agent_response webhook event

Rev Orgs

  • Adds primary_rev_org field, which is set when the Rev org (workspace) is merged with another

Users

  • Adds primary_identity field, which is set when the user is merged with another

New Endpoints

Artifacts

Brands

Metrics

Modified Endpoints

Accounts

Articles

Commands

Conversations

Groups

  • Added filtering by created_by, name, and sync_metadata fields to /groups.list
  • Added custom_link_type property to link objects in /links.create and related endpoints

Meetings

  • Added sync_metadata property to meeting objects in /meetings.create and related endpoints

Opportunities

  • Added contacts property to opportunity objects in work-related endpoints

SLAs

Webhooks

Widgets

  • Added combination visualization type
  • Removed percentage_precision from PVP metric configuration

Schema Changes

Custom Schema Spec

Added drop property to custom_schema_spec in multiple endpoints including:

  • Account endpoints
  • Article endpoints
  • Chat endpoints
  • Code change endpoints
  • Conversation endpoints
  • Custom object endpoints
  • Dev user endpoints
  • Incident endpoints
  • Meeting endpoints
  • Part endpoints
  • Work endpoints

Meeting Summary

Added new subschema to meeting summary objects affecting multiple endpoints that reference meetings

Modified link summary schema to support custom link types across multiple endpoints


New Endpoints

Service Accounts

Widgets

Modified Features

Customization

  • Added is_overridable property to schema enum fields

Timeline

  • Added references property to timeline comments

Parts

  • Added support for part types linkable and runnable

API Changelog

Modified Endpoints

SLAs

Added field in_policy to SLA metric target to indicate whether the metric is in the active SLA policy

Webhooks

New event types added to webhook related endpoints:

  • dashboard_created
  • dashboard_deleted
  • dashboard_updated
  • widget_created
  • widget_deleted
  • widget_updated



API Changelog

New Endpoints

Chats

Snap-kits

Surveys

Modified Endpoints

Various

  • Added property sync_metadata to various objects for reporting sync status
    • article
    • chat
    • conversation
    • custom_object
    • directory
    • group
    • incident
    • operation
    • part
    • role
    • timeline_entry
    • work

New Endpoints

AI Agents

Customization

Dev organizations

Dev users

Rev users

Roles

Webhooks

Modified Endpoints

Parts

  • Added new properties to enhancement objects:
    • actual_close_date
    • actual_start_date
    • target_close_date
    • target_start_date

Rev users

  • Added properties to rev-users.create and rev-users.update:
    • display_picture
    • external_refs
  • Added search namespaces:
    • account
    • capability
    • component
    • custom_object
    • custom_part
    • custom_work
    • dashboard
    • dev_user
    • enhancement
    • feature
    • group
    • linkable
    • microservice
    • object_member
    • opportunity
    • product
    • project
    • rev_org
    • rev_user
    • runnable
    • service_account
    • sys_user
    • tag
    • task
    • vista

Snap widgets

  • Added new widget type starter_message_nudge to snap-widget objects

Timeline entries

  • Added new property sync_metadata to timeline-entry objects

Work

  • Added new property priority_v2 to issue objects
  • Added new properties to ticket objects:
    • account
    • channels_v2
    • source_channel_v2
    • visibility

Webhook Events

  • Added webhook event types:
    • question_answer_created
    • question_answer_deleted
    • question_answer_updated
  • Added property reactions to timeline_entry_updated events

New Endpoints

Atoms

Stage Diagrams

Modified Endpoints

Conversations

Incidents

Snap-ins

Schema Changes

The following schema changes affect multiple endpoints:

  • Added translated_values property to enum field descriptors
  • Added translated_values property to enum list field descriptors
  • These changes affect endpoints that work with schemas, including:
    • Content template endpoints
    • Schema management endpoints
    • Survey endpoints
    • Timeline entry endpoints
    • Webhook event endpoints

Webhook Events

  • Added old_conversation property to conversation delete/update events
  • Added old_sla_tracker property to SLA tracker update events

API Changelog

SLA

SLA Trackers

  • Added new property applies_to_type to SLA tracker objects
  • Added new property completed_at to metric target summaries
  • This affects the following endpoints:

SLAs

Works

The changes are primarily focused on:

  1. Adding support for meetings in link objects
  2. Enhancing SLA tracking capabilities with new properties
  3. Adding account filtering to SLAs
  4. Adding state filtering capability for works endpoints

All modified endpoints continue to maintain backward compatibility while adding these new capabilities.

Built with