Changelog

New Endpoints

Atoms

• Added GET /atoms.get and POST /atoms.get endpoints as a way to retrieve generic object information

Stage Diagrams

• Added new endpoints for managing stage diagrams:
  • POST /stage-diagrams.create
  • GET /stage-diagrams.get and POST /stage-diagrams.get
  • GET /stage-diagrams.list and POST /stage-diagrams.list
  • POST /stage-diagrams.update

Modified Endpoints

Conversations

• Added support for date filtering in conversations endpoints:

  • GET /conversations.list
  • POST /conversations.list
  • GET /conversations.export
  • POST /conversations.export

• Added new properties to conversation objects:

  • custom_fields
  • custom_schema_fragments
  • stock_schema_fragment
  • subtype

Incidents

• Added custom_fields support to incidents endpoints:
  • GET /incidents.group
  • POST /incidents.group
  • GET /incidents.list
  • POST /incidents.list

Snap-ins

• Added is_expired property to keyring objects in GET /snap-ins.resources and POST /snap-ins.resources responses

Schema Changes

The following schema changes affect multiple endpoints:

• Added translated_values property to enum field descriptors
• Added translated_values property to enum list field descriptors
• These changes affect endpoints that work with schemas, including:
  • Content template endpoints
  • Schema management endpoints
  • Survey endpoints
  • Timeline entry endpoints
  • Webhook event endpoints

Webhook Events

• Added old_conversation property to conversation delete/update events
• Added old_sla_tracker property to SLA tracker update events

API Changelog

Links

• Added support for meetings in link objects - type enum now includes meeting value
• This affects the following endpoints:
  • /links.create
  • /links.get
  • /links.list

SLA

SLA Trackers

• Added new property applies_to_type to SLA tracker objects
• Added new property completed_at to metric target summaries
• This affects the following endpoints:
  • /sla-trackers.get
  • /sla-trackers.list

SLAs

• Added new property account_filter to SLA objects
• This affects the following endpoints:
  • /slas.create
  • /slas.get
  • /slas.list
  • /slas.transition
  • /slas.update

Works

• Added new query parameter state for filtering works
• This affects the following endpoints:
  • /works.export
  • /works.list

The changes are primarily focused on:

1. Adding support for meetings in link objects
2. Enhancing SLA tracking capabilities with new properties
3. Adding account filtering to SLAs
4. Adding state filtering capability for works endpoints

All modified endpoints continue to maintain backward compatibility while adding these new capabilities.

New Features

Commands

New endpoints for managing commands:

• /commands.create
• /commands.get
• /commands.list
• /commands.update

Preferences

New endpoint for updating preferences:

• /preferences.update

Reactions

New endpoints for managing reactions:

• /reactions.list
• /reactions.update

Recommendations

New endpoint for chat completions:

• /recommendations.chat.completions

Rev User Associations

New endpoints for managing rev user associations:

• /rev-users.associations.list

Modified Features

Articles

Added value property to scope in article responses for:

• /articles.create
• /articles.get
• /articles.list
• /articles.update

Conversations

Added sla_summary property to conversation responses for:

• /conversations.create
• /conversations.export
• /conversations.get
• /conversations.list
• /conversations.update

Meetings

Added scheduled_date and ended_date properties to:

• /meetings.count
• /meetings.list

Rev Users

Added associations parameter to:

• /rev-users.list
• /rev-users.scan

Works

For opportunity type works, added annual_contract_value and value properties in:

• /works.create
• /works.update

Schema Changes

Several object schemas have been modified with updated example values and property changes:

1. Account schema changes affect account-related endpoints:

   • Removed requirement for property external_refs
   • Updated examples for custom_schema_fragments and stock_schema_fragment

2. DevUser schema changes affect dev user endpoints:

   • Added value property to employment_status in job history
   • Updated examples for schema fragment properties

3. Incident schema changes affect incident endpoints:

   • Added value property to impact.count, reported_by, severity, and source
   • Updated schema fragment examples

4. Survey Response schema changes affect survey endpoints:

   • Added value property to dispatched_channels, response_channel, and stage

These schema changes maintain backwards compatibility while providing enhanced functionality.

API Changelog

New Endpoints

Airdrop

• Added GET and POST /airdrop.sync-units.get to get sync units
• Added GET and POST /airdrop.sync-units.history to get sync unit history

Meetings

• Added GET and POST /meetings.count to count meetings
• Added POST /meetings.create to create meetings
• Added POST /meetings.delete to delete meetings
• Added GET and POST /meetings.get to get meeting details
• Added GET and POST /meetings.list to list meetings
• Added POST /meetings.update to update meetings

Schedule Related

• Added GET and POST /org-schedules.evaluate to evaluate schedules

Recommendations

• Added POST /recommendations.get-reply to get recommendations reply

Survey

• Added POST /surveys.update to update surveys

Modified Endpoints

Account Management

The following endpoints have been updated to support a new websites property:

• /accounts.create
• /accounts.export
• /accounts.get
• /accounts.list
• /accounts.update

Authentication

New okta enum value added for type property in:

• /dev-orgs.auth-connections.create
• /dev-orgs.auth-connections.get
• /dev-orgs.auth-connections.list
• /dev-orgs.auth-connections.update

Schema Changes

UI schema properties updated with new fields across multiple endpoints:

• Added is_currency_field
• Added order
• Added unit

This affects endpoints that handle schemas including:

• /schemas.custom.get
• /schemas.custom.list
• /schemas.custom.set

Webhooks

New event types added to webhook related endpoints:

• sync_history_created
• sync_history_deleted
• sync_history_updated
• sync_unit_updated

Affects:

• /webhooks.create
• /webhooks.get
• /webhooks.list
• /webhooks.update