List SLAs (POST)

POST

Lists SLAs matching a filter.

Request

This endpoint expects an object.

applies_tolist of enumsOptional

Allowed values: conversationissueticket

The object types the SLA applies to.

applies_to_openumOptional

Allowed values: allany

cursorstringOptionalformat: "text"

The cursor to resume iteration from. If not provided, then iteration starts from the beginning.

limitintegerOptional

The maximum number of SLAs to return. The default is ‘50’.

modeenumOptional

Allowed values: afterbefore

The iteration mode to use. If “after”, then entries after the provided cursor will be returned, or if no cursor is provided, then from the beginning. If “before”, then entries before the provided cursor will be returned, or if no cursor is provided, then from the end. Entries will always be returned in the specified sort-by order.

sla_typelist of enumsOptional

Allowed values: externalinternal

The SLA types the filter matches.

sort_bylist of stringsOptional

Fields to sort the SLAs by and the direction to sort them.

statuslist of enumsOptional

Allowed values: archiveddraftpublished

The SLA statuses the filter matches.

Response

Success.

slaslist of objects

The list of SLAs.

next_cursorstringOptionalformat: "text"

The cursor used to iterate subsequent results in accordance to the sort order. If not set, then no later elements exist.

prev_cursorstringOptionalformat: "text"

The cursor used to iterate preceding results in accordance to the sort order. If not set, then no prior elements exist.

Errors

POST

1 curl -X POST https://api.devrev.ai/slas.list \
2      -H "Authorization: Bearer <token>" \
3      -H "Content-Type: application/json" \
4      -d '{}'

200slasListPostExample

1 {
2   "slas": [
3     {
4       "id": "foo",
5       "name": "foo",
6       "status": "archived",
7       "account_filter": {},
8       "compensation": {},
9       "created_by": {
10         "display_id": "foo",
11         "id": "foo",
12         "display_name": "foo",
13         "display_picture": {
14           "display_id": "foo",
15           "id": "foo",
16           "file": {
17             "type": "foo",
18             "name": "foo",
19             "size": 42
20           }
21         },
22         "email": "foo",
23         "full_name": "foo",
24         "state": "active"
25       },
26       "created_date": "2023-01-01T12:00:00.000Z",
27       "description": "foo",
28       "display_id": "foo",
29       "evaluation_period": "monthly",
30       "modified_by": {
31         "display_id": "foo",
32         "id": "foo",
33         "display_name": "foo",
34         "display_picture": {
35           "display_id": "foo",
36           "id": "foo",
37           "file": {
38             "type": "foo",
39             "name": "foo",
40             "size": 42
41           }
42         },
43         "email": "foo",
44         "full_name": "foo",
45         "state": "active"
46       },
47       "modified_date": "2023-01-01T12:00:00.000Z",
48       "policies": [
49         {}
50       ],
51       "sla_type": "external"
52     }
53   ],
54   "next_cursor": "foo",
55   "prev_cursor": "foo"
56 }

Transition SLAs

Up Next

Built with

1	curl -X POST https://api.devrev.ai/slas.list \
2	-H "Authorization: Bearer <token>" \
3	-H "Content-Type: application/json" \
4	-d '{}'

1	{
2	"slas": [
3	{
4	"id": "foo",
5	"name": "foo",
6	"status": "archived",
7	"account_filter": {},
8	"compensation": {},
9	"created_by": {
10	"display_id": "foo",
11	"id": "foo",
12	"display_name": "foo",
13	"display_picture": {
14	"display_id": "foo",
15	"id": "foo",
16	"file": {
17	"type": "foo",
18	"name": "foo",
19	"size": 42
20	}
21	},
22	"email": "foo",
23	"full_name": "foo",
24	"state": "active"
25	},
26	"created_date": "2023-01-01T12:00:00.000Z",
27	"description": "foo",
28	"display_id": "foo",
29	"evaluation_period": "monthly",
30	"modified_by": {
31	"display_id": "foo",
32	"id": "foo",
33	"display_name": "foo",
34	"display_picture": {
35	"display_id": "foo",
36	"id": "foo",
37	"file": {
38	"type": "foo",
39	"name": "foo",
40	"size": 42
41	}
42	},
43	"email": "foo",
44	"full_name": "foo",
45	"state": "active"
46	},
47	"modified_date": "2023-01-01T12:00:00.000Z",
48	"policies": [
49	{}
50	],
51	"sla_type": "external"
52	}
53	],
54	"next_cursor": "foo",
55	"prev_cursor": "foo"
56	}