Remove SLA Tracker Metric

POST

Removes a metric from the given object’s SLA.

Request

This endpoint expects an object.

metricstringRequiredformat: "id"

ID of the metric that is to be removed. If the metric has already been removed, there will be no effect.

objectstringRequiredformat: "id"

ID of the object from which the metric is to be removed.

Response

Success.

sla_trackerobject

Errors

POST

1 curl -X POST https://api.devrev.ai/sla-trackers.remove-metric \
2      -H "Authorization: Bearer <token>" \
3      -H "Content-Type: application/json" \
4      -d '{
5   "metric": "foo",
6   "object": "foo"
7 }'

200slasSlaTrackersRemoveMetricExample

1 {
2   "sla_tracker": {
3     "id": "foo",
4     "metric_target_summaries": [
5       {
6         "metric_definition": {
7           "id": "foo",
8           "display_id": "foo",
9           "name": "foo"
10         },
11         "stage": "foo",
12         "breached_at": "2023-01-01T12:00:00.000Z",
13         "completed_at": "2023-01-01T12:00:00.000Z",
14         "completed_in": 42,
15         "in_policy": true,
16         "is_out_of_schedule": true,
17         "next_schedule_transition": "2023-01-01T12:00:00.000Z",
18         "org_schedule": {
19           "id": "foo",
20           "status": "archived",
21           "display_id": "foo",
22           "name": "foo",
23           "timezone": "foo",
24           "valid_until": "2023-01-01T12:00:00.000Z"
25         },
26         "remaining_time": 42,
27         "status": "foo",
28         "target_time": "2023-01-01T12:00:00.000Z",
29         "warning_target_time": "2023-01-01T12:00:00.000Z"
30       }
31     ],
32     "applies_to_id": "foo",
33     "applies_to_type": "conversation",
34     "created_by": {
35       "display_id": "foo",
36       "id": "foo",
37       "display_name": "foo",
38       "display_picture": {
39         "display_id": "foo",
40         "id": "foo",
41         "file": {
42           "type": "foo",
43           "name": "foo",
44           "size": 42
45         }
46       },
47       "email": "foo",
48       "full_name": "foo",
49       "state": "active"
50     },
51     "created_date": "2023-01-01T12:00:00.000Z",
52     "display_id": "foo",
53     "modified_by": {
54       "display_id": "foo",
55       "id": "foo",
56       "display_name": "foo",
57       "display_picture": {
58         "display_id": "foo",
59         "id": "foo",
60         "file": {
61           "type": "foo",
62           "name": "foo",
63           "size": 42
64         }
65       },
66       "email": "foo",
67       "full_name": "foo",
68       "state": "active"
69     },
70     "modified_date": "2023-01-01T12:00:00.000Z",
71     "removed_sla_metric_history": [
72       {
73         "metric_definition": {
74           "id": "foo",
75           "display_id": "foo",
76           "name": "foo"
77         },
78         "removed_at": "2023-01-01T12:00:00.000Z",
79         "removed_by": {
80           "display_id": "foo",
81           "id": "foo",
82           "display_name": "foo",
83           "display_picture": {
84             "display_id": "foo",
85             "id": "foo",
86             "file": {
87               "type": "foo",
88               "name": "foo",
89               "size": 42
90             }
91           },
92           "email": "foo",
93           "full_name": "foo",
94           "state": "active"
95         }
96       }
97     ],
98     "sla": {
99       "id": "foo",
100       "name": "foo",
101       "status": "archived",
102       "display_id": "foo",
103       "sla_type": "external"
104     },
105     "sla_policy_id": "foo",
106     "stage": "foo",
107     "status": "foo"
108   }
109 }

Assign SLAs

Up Next

Built with

1	curl -X POST https://api.devrev.ai/sla-trackers.remove-metric \
2	-H "Authorization: Bearer <token>" \
3	-H "Content-Type: application/json" \
4	-d '{
5	"metric": "foo",
6	"object": "foo"
7	}'

1	{
2	"sla_tracker": {
3	"id": "foo",
4	"metric_target_summaries": [
5	{
6	"metric_definition": {
7	"id": "foo",
8	"display_id": "foo",
9	"name": "foo"
10	},
11	"stage": "foo",
12	"breached_at": "2023-01-01T12:00:00.000Z",
13	"completed_at": "2023-01-01T12:00:00.000Z",
14	"completed_in": 42,
15	"in_policy": true,
16	"is_out_of_schedule": true,
17	"next_schedule_transition": "2023-01-01T12:00:00.000Z",
18	"org_schedule": {
19	"id": "foo",
20	"status": "archived",
21	"display_id": "foo",
22	"name": "foo",
23	"timezone": "foo",
24	"valid_until": "2023-01-01T12:00:00.000Z"
25	},
26	"remaining_time": 42,
27	"status": "foo",
28	"target_time": "2023-01-01T12:00:00.000Z",
29	"warning_target_time": "2023-01-01T12:00:00.000Z"
30	}
31	],
32	"applies_to_id": "foo",
33	"applies_to_type": "conversation",
34	"created_by": {
35	"display_id": "foo",
36	"id": "foo",
37	"display_name": "foo",
38	"display_picture": {
39	"display_id": "foo",
40	"id": "foo",
41	"file": {
42	"type": "foo",
43	"name": "foo",
44	"size": 42
45	}
46	},
47	"email": "foo",
48	"full_name": "foo",
49	"state": "active"
50	},
51	"created_date": "2023-01-01T12:00:00.000Z",
52	"display_id": "foo",
53	"modified_by": {
54	"display_id": "foo",
55	"id": "foo",
56	"display_name": "foo",
57	"display_picture": {
58	"display_id": "foo",
59	"id": "foo",
60	"file": {
61	"type": "foo",
62	"name": "foo",
63	"size": 42
64	}
65	},
66	"email": "foo",
67	"full_name": "foo",
68	"state": "active"
69	},
70	"modified_date": "2023-01-01T12:00:00.000Z",
71	"removed_sla_metric_history": [
72	{
73	"metric_definition": {
74	"id": "foo",
75	"display_id": "foo",
76	"name": "foo"
77	},
78	"removed_at": "2023-01-01T12:00:00.000Z",
79	"removed_by": {
80	"display_id": "foo",
81	"id": "foo",
82	"display_name": "foo",
83	"display_picture": {
84	"display_id": "foo",
85	"id": "foo",
86	"file": {
87	"type": "foo",
88	"name": "foo",
89	"size": 42
90	}
91	},
92	"email": "foo",
93	"full_name": "foo",
94	"state": "active"
95	}
96	}
97	],
98	"sla": {
99	"id": "foo",
100	"name": "foo",
101	"status": "archived",
102	"display_id": "foo",
103	"sla_type": "external"
104	},
105	"sla_policy_id": "foo",
106	"stage": "foo",
107	"status": "foo"
108	}
109	}