Get SLA Tracker

GET

https://api.devrev.ai/sla-trackers.get

GET

/sla-trackers.get

1 curl -G https://api.devrev.ai/sla-trackers.get \
2      -H "Authorization: Bearer <token>" \
3      -d id=id

Try it

200slaTrackersGetExample

1 {
2   "sla_tracker": {
3     "id": "foo",
4     "metric_target_summaries": [
5       {
6         "metric_definition": {
7           "id": "foo",
8           "display_id": "foo",
9           "name": "foo"
10         },
11         "stage": "foo",
12         "breached_at": "2023-01-01T12:00:00.000Z",
13         "completed_at": "2023-01-01T12:00:00.000Z",
14         "completed_in": 42,
15         "in_policy": true,
16         "is_out_of_schedule": true,
17         "next_schedule_transition": "2023-01-01T12:00:00.000Z",
18         "org_schedule": {
19           "id": "foo",
20           "status": "archived",
21           "display_id": "foo",
22           "name": "foo",
23           "timezone": "foo",
24           "valid_until": "2023-01-01T12:00:00.000Z"
25         },
26         "remaining_time": 42,
27         "status": "foo",
28         "target_time": "2023-01-01T12:00:00.000Z",
29         "warning_target_time": "2023-01-01T12:00:00.000Z"
30       }
31     ],
32     "applies_to_id": "foo",
33     "applies_to_type": "conversation",
34     "created_by": {
35       "display_id": "foo",
36       "id": "foo",
37       "display_name": "foo",
38       "display_picture": {
39         "display_id": "foo",
40         "id": "foo",
41         "file": {
42           "type": "foo",
43           "name": "foo",
44           "size": 42
45         }
46       },
47       "email": "foo",
48       "full_name": "foo",
49       "state": "active"
50     },
51     "created_date": "2023-01-01T12:00:00.000Z",
52     "display_id": "foo",
53     "modified_by": {
54       "display_id": "foo",
55       "id": "foo",
56       "display_name": "foo",
57       "display_picture": {
58         "display_id": "foo",
59         "id": "foo",
60         "file": {
61           "type": "foo",
62           "name": "foo",
63           "size": 42
64         }
65       },
66       "email": "foo",
67       "full_name": "foo",
68       "state": "active"
69     },
70     "modified_date": "2023-01-01T12:00:00.000Z",
71     "removed_sla_metric_history": [
72       {}
73     ],
74     "sla": {
75       "id": "foo",
76       "name": "foo",
77       "status": "archived",
78       "display_id": "foo",
79       "sla_type": "external"
80     },
81     "sla_policy_id": "foo",
82     "stage": "foo",
83     "status": "foo"
84   }
85 }

Gets an SLA tracker.

Query parameters

idstringRequiredformat: "id"

The ID of the SLA tracker to get.

Response

Success.

sla_trackerobject

Get SLA Tracker

Headers

Query parameters

Response

Errors