Get SLA Tracker

GET

Gets an SLA tracker.

Query parameters

idstringRequiredformat: "id"

The ID of the SLA tracker to get.

Response

Success.

sla_trackerobject

Errors

GET

1 curl -G https://api.devrev.ai/sla-trackers.get \
2      -H "Authorization: Bearer <token>" \
3      -d id=id

200slaTrackersGetExample

1 {
2   "sla_tracker": {
3     "id": "foo",
4     "metric_target_summaries": [
5       {
6         "metric_definition": {
7           "id": "foo",
8           "display_id": "foo",
9           "name": "foo"
10         },
11         "stage": "foo",
12         "breached_at": "2023-01-01T12:00:00.000Z",
13         "completed_at": "2023-01-01T12:00:00.000Z",
14         "completed_in": 42,
15         "in_policy": true,
16         "is_out_of_schedule": true,
17         "next_schedule_transition": "2023-01-01T12:00:00.000Z",
18         "org_schedule": {
19           "id": "foo",
20           "status": "archived",
21           "display_id": "foo",
22           "name": "foo",
23           "timezone": "foo",
24           "valid_until": "2023-01-01T12:00:00.000Z"
25         },
26         "remaining_time": 42,
27         "status": "foo",
28         "target_time": "2023-01-01T12:00:00.000Z",
29         "warning_target_time": "2023-01-01T12:00:00.000Z"
30       }
31     ],
32     "applies_to_id": "foo",
33     "applies_to_type": "conversation",
34     "created_by": {
35       "display_id": "foo",
36       "id": "foo",
37       "display_name": "foo",
38       "display_picture": {
39         "display_id": "foo",
40         "id": "foo",
41         "file": {
42           "type": "foo",
43           "name": "foo",
44           "size": 42
45         }
46       },
47       "email": "foo",
48       "full_name": "foo",
49       "state": "active"
50     },
51     "created_date": "2023-01-01T12:00:00.000Z",
52     "display_id": "foo",
53     "modified_by": {
54       "display_id": "foo",
55       "id": "foo",
56       "display_name": "foo",
57       "display_picture": {
58         "display_id": "foo",
59         "id": "foo",
60         "file": {
61           "type": "foo",
62           "name": "foo",
63           "size": 42
64         }
65       },
66       "email": "foo",
67       "full_name": "foo",
68       "state": "active"
69     },
70     "modified_date": "2023-01-01T12:00:00.000Z",
71     "removed_sla_metric_history": [
72       {}
73     ],
74     "sla": {
75       "id": "foo",
76       "name": "foo",
77       "status": "archived",
78       "display_id": "foo",
79       "sla_type": "external"
80     },
81     "sla_policy_id": "foo",
82     "stage": "foo",
83     "status": "foo"
84   }
85 }

Get SLA Tracker (POST)

Up Next

Built with

1	curl -G https://api.devrev.ai/sla-trackers.get \
2	-H "Authorization: Bearer <token>" \
3	-d id=id

1	{
2	"sla_tracker": {
3	"id": "foo",
4	"metric_target_summaries": [
5	{
6	"metric_definition": {
7	"id": "foo",
8	"display_id": "foo",
9	"name": "foo"
10	},
11	"stage": "foo",
12	"breached_at": "2023-01-01T12:00:00.000Z",
13	"completed_at": "2023-01-01T12:00:00.000Z",
14	"completed_in": 42,
15	"in_policy": true,
16	"is_out_of_schedule": true,
17	"next_schedule_transition": "2023-01-01T12:00:00.000Z",
18	"org_schedule": {
19	"id": "foo",
20	"status": "archived",
21	"display_id": "foo",
22	"name": "foo",
23	"timezone": "foo",
24	"valid_until": "2023-01-01T12:00:00.000Z"
25	},
26	"remaining_time": 42,
27	"status": "foo",
28	"target_time": "2023-01-01T12:00:00.000Z",
29	"warning_target_time": "2023-01-01T12:00:00.000Z"
30	}
31	],
32	"applies_to_id": "foo",
33	"applies_to_type": "conversation",
34	"created_by": {
35	"display_id": "foo",
36	"id": "foo",
37	"display_name": "foo",
38	"display_picture": {
39	"display_id": "foo",
40	"id": "foo",
41	"file": {
42	"type": "foo",
43	"name": "foo",
44	"size": 42
45	}
46	},
47	"email": "foo",
48	"full_name": "foo",
49	"state": "active"
50	},
51	"created_date": "2023-01-01T12:00:00.000Z",
52	"display_id": "foo",
53	"modified_by": {
54	"display_id": "foo",
55	"id": "foo",
56	"display_name": "foo",
57	"display_picture": {
58	"display_id": "foo",
59	"id": "foo",
60	"file": {
61	"type": "foo",
62	"name": "foo",
63	"size": 42
64	}
65	},
66	"email": "foo",
67	"full_name": "foo",
68	"state": "active"
69	},
70	"modified_date": "2023-01-01T12:00:00.000Z",
71	"removed_sla_metric_history": [
72	{}
73	],
74	"sla": {
75	"id": "foo",
76	"name": "foo",
77	"status": "archived",
78	"display_id": "foo",
79	"sla_type": "external"
80	},
81	"sla_policy_id": "foo",
82	"stage": "foo",
83	"status": "foo"
84	}
85	}