Changelog

API Changelog

New Endpoints

Snap-kits

• Added GET /snap-kit-action.execute.deferred for executing a deferred snap-kit action.

Surveys

• Added GET /surveys.responses.list and POST /surveys.responses.list for listing survey responses.

New Endpoints

Webhooks

• Added POST /webhooks.event as an exposition endpoint for what webhook handlers must support

Modified Endpoints

Parts

• Added new properties to enhancement objects:
  • actual_close_date
  • actual_start_date
  • target_close_date
  • target_start_date

Work

• Added new property priority_v2 to issue objects
• Added new properties to ticket objects:
  • account
  • channels_v2
  • source_channel_v2
  • visibility

Webhook Events

• Added webhook event types:
  • question_answer_created
  • question_answer_deleted
  • question_answer_updated
• Added property reactions to timeline_entry_updated events

API Changelog

New Endpoints

Atoms

• Added GET /atoms.get and POST /atoms.get endpoints as a way to retrieve generic object information

Modified Endpoints

Webhooks

• Added old_conversation property to conversation_deleted and conversation_updated events
• Added old_sla_tracker property to sla_tracker_updated event
• Added translated_values property to enum field descriptors in survey-related events

API Changes

SLA Trackers

The following endpoints have been updated with new properties in the SLA tracker schema:

• /sla-trackers.get
• /sla-trackers.list

Changes:

• Added applies_to_type property to SLA tracker schema
• Added completed_at property to metric target summaries

SLAs

The following endpoints have been updated with new properties in the SLA schema:

• /slas.create
• /slas.get
• /slas.list
• /slas.transition
• /slas.update

Changes:

• Added account_filter property to SLA schema

Works

The following endpoints have been updated:

• /works.export
• /works.list

Changes:

• Added new query parameter state to filter works

All work-related endpoints have also been updated to include the new SLA tracker schema changes mentioned above in their responses.

Accounts

Modified endpoints that handle account objects (accounts API reference):

• Made external_refs an optional property in account objects for endpoints:
  • /accounts.create
  • /accounts.export
  • /accounts.get
  • /accounts.list
  • /accounts.update

Dev Users

Updated endpoints that handle dev user objects (dev-users API reference):

• Added value property to employment_status in job history for endpoints:
  • /dev-users.get
  • /dev-users.list
  • /dev-users.self

Webhooks

For /webhooks.event:

• Added new property ai_agent_response
• Added sla_summary property to conversations and works
• Added value property to various enum fields in incidents, survey responses, and tickets

Works

Modified endpoints that handle work objects (works API reference):

• Added sla_summary property to issues and tickets
• Added value property to ticket sentiment field

These changes affect the following endpoints:

• /works.create
• /works.export
• /works.get
• /works.list
• /works.update

API Changelog

Modified Endpoints

Accounts

The following account-related endpoints now support a new websites property in requests/responses:

• /accounts.create
• /accounts.export
• /accounts.get
• /accounts.list
• /accounts.update

Auth Connections

Several changes to auth connection endpoints:

• Added support for okta as a new auth connection type
• Relaxed requirements for existing auth connection types (Azure AD, Google Apps, OIDC, SAML)
• Updated required fields for SAML connections

Affected endpoints:

• /dev-orgs.auth-connections.create
• /dev-orgs.auth-connections.get
• /dev-orgs.auth-connections.list
• /dev-orgs.auth-connections.update

SLAs

Added websites property to account selector in:

• /slas.create
• /slas.update

Webhooks

Added new event types: sync_history_created, sync_history_deleted, sync_history_updated, sync_unit_updated to:

• /webhooks.create
• /webhooks.get
• /webhooks.list
• /webhooks.update