Changelog

January 17, 2025

API Changes

SLA Trackers

The following endpoints have been updated with new properties in the SLA tracker schema:

Changes:

  • Added applies_to_type property to SLA tracker schema
  • Added completed_at property to metric target summaries

SLAs

The following endpoints have been updated with new properties in the SLA schema:

Changes:

  • Added account_filter property to SLA schema

Works

The following endpoints have been updated:

Changes:

  • Added new query parameter state to filter works

All work-related endpoints have also been updated to include the new SLA tracker schema changes mentioned above in their responses.

January 8, 2025

Accounts

Modified endpoints that handle account objects (accounts API reference):

Dev Users

Updated endpoints that handle dev user objects (dev-users API reference):

Webhooks

For /webhooks.event:

  • Added new property ai_agent_response
  • Added sla_summary property to conversations and works
  • Added value property to various enum fields in incidents, survey responses, and tickets

Works

Modified endpoints that handle work objects (works API reference):

  • Added sla_summary property to issues and tickets
  • Added value property to ticket sentiment field

These changes affect the following endpoints:

December 2, 2024

API Changelog

Modified Endpoints

Accounts

The following account-related endpoints now support a new websites property in requests/responses:

Auth Connections

Several changes to auth connection endpoints:

  • Added support for okta as a new auth connection type
  • Relaxed requirements for existing auth connection types (Azure AD, Google Apps, OIDC, SAML)
  • Updated required fields for SAML connections

Affected endpoints:

SLAs

Added websites property to account selector in:

Webhooks

Added new event types: sync_history_created, sync_history_deleted, sync_history_updated, sync_unit_updated to:

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