Create — DevRev

Creates new work (issue, ticket) item. task and opportunity work types are supported in the beta version.

Request

This endpoint expects an object.

Issue

Ticket

Response

This endpoint returns an object.

workobject

1 curl -X POST https://api.devrev.ai/works.create \ 2 -H "Authorization: Bearer <token>" \ 3 -H "Content-Type: application/json" \ 4 -d '{ 5 "type": "ticket", 6 "applies_to_part": "PROD-12345", 7 "owned_by": [ 8 "DEVU-12345" 9 ], 10 "title": "string", 11 "rev_org": "REV-AbCdEfGh", 12 "tags": [ 13 { 14 "id": "TAG-12345" 15 } 16 ], 17 "target_close_date": "2023-01-01T12:00:00Z" 18 }'

1 { 2 "work": { 3 "type": "ticket", 4 "id": "work", 5 "owned_by": [ 6 { 7 "type": "sys_user", 8 "id": "work" 9 } 10 ], 11 "title": "work", 12 "applies_to_part": { 13 "type": "product", 14 "id": "work", 15 "name": "work", 16 "owned_by": [ 17 { 18 "type": "sys_user", 19 "id": "work" 20 } 21 ], 22 "display_id": "work" 23 }, 24 "artifacts": [ 25 { 26 "id": "id" 27 } 28 ], 29 "body": "work", 30 "channels": [ 31 "email" 32 ], 33 "created_by": { 34 "type": "sys_user", 35 "id": "work", 36 "display_id": "work", 37 "display_name": "work", 38 "display_picture": { 39 "id": "id" 40 }, 41 "email": "work", 42 "full_name": "work", 43 "state": "active" 44 }, 45 "created_date": "2023-01-01T12:00:00Z", 46 "display_id": "work", 47 "group": { 48 "id": "id", 49 "display_id": "display_id" 50 }, 51 "modified_by": { 52 "type": "sys_user", 53 "id": "work", 54 "display_id": "work", 55 "display_name": "work", 56 "display_picture": { 57 "id": "id" 58 }, 59 "email": "work", 60 "full_name": "work", 61 "state": "active" 62 }, 63 "modified_date": "2023-01-01T12:00:00Z", 64 "needs_response": true, 65 "reported_by": [ 66 { 67 "type": "sys_user", 68 "id": "work" 69 } 70 ], 71 "rev_org": { 72 "type": "rev_org", 73 "id": "work", 74 "display_id": "work", 75 "display_name": "work" 76 }, 77 "sentiment": { 78 "id": 1000000, 79 "label": "label", 80 "ordinal": 1000000 81 }, 82 "sentiment_modified_date": "2023-01-01T12:00:00Z", 83 "sentiment_summary": "work", 84 "severity": "blocker", 85 "sla_tracker": { 86 "id": "id", 87 "display_id": "display_id" 88 }, 89 "source_channel": "work", 90 "stage": { 91 "name": "name" 92 }, 93 "tags": [ 94 { 95 "tag": { 96 "id": "id", 97 "name": "name" 98 } 99 } 100 ], 101 "target_close_date": "2023-01-01T12:00:00Z" 102 } 103 }

1	curl -X POST https://api.devrev.ai/works.create \
2	-H "Authorization: Bearer <token>" \
3	-H "Content-Type: application/json" \
4	-d '{
5	"type": "ticket",
6	"applies_to_part": "PROD-12345",
7	"owned_by": [
8	"DEVU-12345"
9	],
10	"title": "string",
11	"rev_org": "REV-AbCdEfGh",
12	"tags": [
13	{
14	"id": "TAG-12345"
15	}
16	],
17	"target_close_date": "2023-01-01T12:00:00Z"
18	}'

1	{
2	"work": {
3	"type": "ticket",
4	"id": "work",
5	"owned_by": [
6	{
7	"type": "sys_user",
8	"id": "work"
9	}
10	],
11	"title": "work",
12	"applies_to_part": {
13	"type": "product",
14	"id": "work",
15	"name": "work",
16	"owned_by": [
17	{
18	"type": "sys_user",
19	"id": "work"
20	}
21	],
22	"display_id": "work"
23	},
24	"artifacts": [
25	{
26	"id": "id"
27	}
28	],
29	"body": "work",
30	"channels": [
31	"email"
32	],
33	"created_by": {
34	"type": "sys_user",
35	"id": "work",
36	"display_id": "work",
37	"display_name": "work",
38	"display_picture": {
39	"id": "id"
40	},
41	"email": "work",
42	"full_name": "work",
43	"state": "active"
44	},
45	"created_date": "2023-01-01T12:00:00Z",
46	"display_id": "work",
47	"group": {
48	"id": "id",
49	"display_id": "display_id"
50	},
51	"modified_by": {
52	"type": "sys_user",
53	"id": "work",
54	"display_id": "work",
55	"display_name": "work",
56	"display_picture": {
57	"id": "id"
58	},
59	"email": "work",
60	"full_name": "work",
61	"state": "active"
62	},
63	"modified_date": "2023-01-01T12:00:00Z",
64	"needs_response": true,
65	"reported_by": [
66	{
67	"type": "sys_user",
68	"id": "work"
69	}
70	],
71	"rev_org": {
72	"type": "rev_org",
73	"id": "work",
74	"display_id": "work",
75	"display_name": "work"
76	},
77	"sentiment": {
78	"id": 1000000,
79	"label": "label",
80	"ordinal": 1000000
81	},
82	"sentiment_modified_date": "2023-01-01T12:00:00Z",
83	"sentiment_summary": "work",
84	"severity": "blocker",
85	"sla_tracker": {
86	"id": "id",
87	"display_id": "display_id"
88	},
89	"source_channel": "work",
90	"stage": {
91	"name": "name"
92	},
93	"tags": [
94	{
95	"tag": {
96	"id": "id",
97	"name": "name"
98	}
99	}
100	],
101	"target_close_date": "2023-01-01T12:00:00Z"
102	}
103	}