Push notifications for mobile

This section describes the process of setting up push notifications within the DevRev SDK. By completing this setup, users of your mobile app’s support chat receive notifications whenever a DevRev customer experience engineer responds.

Configuration

Prerequisites

  • Apple Developer Program access for iOS apps.
  • Google Developer Account and Firebase project access for iOS apps.
  • Admin access to DevRev PLuG settings.
  • Access to Bundle ID, Team ID, and APNs/FCM keys.
  • Mobile SDK integration with your Android or iOS app.

  1. Go to Settings > Support > PLuG settings > Mobile push notifications.

  2. Click + Configure app and select either iOS App or Android App based on your target platform.

  3. Fill in the configuration form.

    • App name: Your iOS app’s name.
    • Bundle ID: The app’s unique identifier in reverse domain notation, such as, com.example.app. Refer to Apple’s documentation to confirm your bundle ID.
    • Apple Team ID: The 10-character Apple Team ID assigned to your organization. Details are available in Apple’s Team ID documentation.
    • Key ID: The ID for your APNs auth key. See Apple’s Key ID documentation for further instructions.
    • Upload APNs Auth Key: The .p8 APNs auth key file (maximum size: 10 MB).
    • Sandbox Environment: Check this for development environments to enable notifications in debug builds.
    • App name: Your Android app’s name.
    • Bundle ID: Your app’s unique identifier in reverse domain notation, such as, com.example.app. Refer to Google’s documentation to confirm your bundle ID.
    • Upload Service Account Key: A Service Account Key JSON file (up to 10 MB) generated via Google Cloud for Firebase Cloud Messaging (FCM). Create this key following Google’s documentation.

    Click Save App to complete the setup.

  4. Click Save and Publish to activate push notifications in your DevRev SDK.

For additional support or inquiries, refer to the latest Apple developer documentation and Android developer documentation as guidelines may change.

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