Troubleshooting

• Issue: Can’t import the SDK into my app. Solution: Double-check the setup process and ensure that mavenCentral() is present in the project level repositories block.

• Issue: How does the DevRev SDK handle errors? Solution: The DevRev SDK reports all errors using Android’s logging utility. Look for error messages in Android Studio’s Logcat after applying DEVREV SDK filter.

• Issue: Support chat doesn’t show. Solution: Ensure you have correctly called one of the identification methods: DevRev.identifyUnverifiedUser(...), DevRev.identifyVerifiedUser(...), or DevRev.identifyAnonymousUser(...).

• Issue: Not receiving push notifications. Solution: Ensure that your app is configured to receive push notifications and that your device is registered with the DevRev SDK.

Proguard

• Issue: Missing class com.google.android.play.core.splitcompat.SplitCompatApplication. Solution: Add the following line to your proguard-rules.pro file: -dontwarn com.google.android.play.core.**.

• Issue: Missing class issue due to transitive Flutter dependencies. Solution: Add the following lines to your proguard-rules.pro file:

  $
  -keep class io.flutter.** { *; }
  >
  -keep class io.flutter.plugins.** { *; }
  >
  -keep class GeneratedPluginRegistrant { *; }