Troubleshooting

  • Issue: Can’t import the SDK into my app. Solution: Double-check the setup process and ensure that mavenCentral() is present in the project level repositories block.

  • Issue: How does the DevRev SDK handle errors? Solution: The DevRev SDK reports all errors using Android’s logging utility. Look for error messages in Android Studio’s Logcat after applying DEVREV SDK filter.

  • Issue: Support chat doesn’t show. Solution: Ensure you have correctly called one of the identification methods: DevRev.identifyUnverifiedUser(...), DevRev.identifyVerifiedUser(...), or DevRev.identifyAnonymousUser(...).

  • Issue: Not receiving push notifications. Solution: Ensure that your app is configured to receive push notifications and that your device is registered with the DevRev SDK.

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