Troubleshooting

  • Issue: Can’t import the SDK into my app.
    Solution: Double-check the setup process and ensure that DevRevSDK is correctly linked to your application.

  • Issue: How does the DevRev SDK handle errors?
    Solution: The DevRev SDK reports all errors in the console using Apple’s Unified Logging System. Look for error messages in the subsystem ai.devrev.sdk.

  • Issue: Support chat won’t show.
    Solution: Ensure you have correctly called one of the identification methods: DevRev.identifyUnverifiedUser(...) or DevRev.identifyAnonymousUser(...).

  • Issue: Not receiving push notifications.
    Solution: Ensure that your app is configured to receive push notifications and that your device is registered with the DevRev SDK.

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