List SLAs

GET

Lists SLAs matching a filter.

Query parameters

applies_tolist of enumsOptional

The object types the SLA applies to.

Allowed values: conversationissueticket

applies_to_openumOptional

The Filter operator to be applied on the applies to object types filter.

Allowed values: allany

cursorstringOptionalformat: "text"

The cursor to resume iteration from. If not provided, then iteration starts from the beginning.

limitintegerOptional

The maximum number of SLAs to return. The default is ‘50’.

modeenumOptional

The iteration mode to use, otherwise if not set, then “after” is used.

Allowed values: afterbefore

sla_typelist of enumsOptional

The SLA types the filter matches.

Allowed values: externalinternal

sort_bylist of stringsOptional

Fields to sort the SLAs by and the direction to sort them.

statuslist of enumsOptional

The SLA statuses the filter matches.

Allowed values: archiveddraftpublished

Response

Success.

slaslist of objects

The list of SLAs.

next_cursorstringOptionalformat: "text"

The cursor used to iterate subsequent results in accordance to the sort order. If not set, then no later elements exist.

prev_cursorstringOptionalformat: "text"

The cursor used to iterate preceding results in accordance to the sort order. If not set, then no prior elements exist.

Errors

GET

1 curl https://api.devrev.ai/slas.list \
2      -H "Authorization: Bearer <token>"

200listExample

1 {
2   "slas": [
3     {
4       "id": "foo",
5       "name": "foo",
6       "status": "archived",
7       "account_filter": {},
8       "compensation": {},
9       "created_by": {
10         "display_id": "foo",
11         "id": "foo",
12         "display_name": "foo",
13         "display_picture": {
14           "display_id": "foo",
15           "id": "foo",
16           "file": {
17             "type": "foo",
18             "name": "foo",
19             "size": 42
20           }
21         },
22         "email": "foo",
23         "full_name": "foo",
24         "state": "active"
25       },
26       "created_date": "2023-01-01T12:00:00.000Z",
27       "description": "foo",
28       "display_id": "foo",
29       "evaluation_period": "monthly",
30       "modified_by": {
31         "display_id": "foo",
32         "id": "foo",
33         "display_name": "foo",
34         "display_picture": {
35           "display_id": "foo",
36           "id": "foo",
37           "file": {
38             "type": "foo",
39             "name": "foo",
40             "size": 42
41           }
42         },
43         "email": "foo",
44         "full_name": "foo",
45         "state": "active"
46       },
47       "modified_date": "2023-01-01T12:00:00.000Z",
48       "policies": [
49         {}
50       ],
51       "sla_type": "external"
52     }
53   ],
54   "next_cursor": "foo",
55   "prev_cursor": "foo"
56 }

List SLAs (POST)

Up Next

Built with

1	curl https://api.devrev.ai/slas.list \
2	-H "Authorization: Bearer <token>"

1	{
2	"slas": [
3	{
4	"id": "foo",
5	"name": "foo",
6	"status": "archived",
7	"account_filter": {},
8	"compensation": {},
9	"created_by": {
10	"display_id": "foo",
11	"id": "foo",
12	"display_name": "foo",
13	"display_picture": {
14	"display_id": "foo",
15	"id": "foo",
16	"file": {
17	"type": "foo",
18	"name": "foo",
19	"size": 42
20	}
21	},
22	"email": "foo",
23	"full_name": "foo",
24	"state": "active"
25	},
26	"created_date": "2023-01-01T12:00:00.000Z",
27	"description": "foo",
28	"display_id": "foo",
29	"evaluation_period": "monthly",
30	"modified_by": {
31	"display_id": "foo",
32	"id": "foo",
33	"display_name": "foo",
34	"display_picture": {
35	"display_id": "foo",
36	"id": "foo",
37	"file": {
38	"type": "foo",
39	"name": "foo",
40	"size": 42
41	}
42	},
43	"email": "foo",
44	"full_name": "foo",
45	"state": "active"
46	},
47	"modified_date": "2023-01-01T12:00:00.000Z",
48	"policies": [
49	{}
50	],
51	"sla_type": "external"
52	}
53	],
54	"next_cursor": "foo",
55	"prev_cursor": "foo"
56	}