Changelog

Promoted Endpoints

Accounts

• /accounts.merge

Chats

• /chats.create
• /chats.get

Code Changes

• /code-changes.create
• /code-changes.delete
• /code-changes.get
• /code-changes.list
• /code-changes.update

Commands

• /commands.create
• /commands.get
• /commands.list
• /commands.update

Dev Organizations

• /dev-orgs.get

Directories

• /directories.count
• /directories.create
• /directories.delete
• /directories.get
• /directories.list
• /directories.update

Meetings

• /meetings.count
• /meetings.create
• /meetings.delete
• /meetings.get
• /meetings.list
• /meetings.update

Metric Definitions

• /metric-definitions.create
• /metric-definitions.delete
• /metric-definitions.execute
• /metric-definitions.get
• /metric-definitions.update

Organization Schedules

• /org-schedules.create
• /org-schedules.get
• /org-schedules.list
• /org-schedules.set-future
• /org-schedules.transition
• /org-schedules.update

Organization Schedule Fragments

• /org-schedule-fragments.create
• /org-schedule-fragments.evaluate
• /org-schedule-fragments.get
• /org-schedule-fragments.transition

Reactions

• /reactions.list
• /reactions.update

Snap Widgets

• /snap-widgets.create

Web Crawler Jobs

• /web-crawler-jobs.control
• /web-crawler-jobs.create
• /web-crawler-jobs.get
• /web-crawler-jobs.list

New Endpoints

Chats

• /chats.update: Updates a chat (DM)

Surveys

• /surveys.get: Gets the information for a survey

Modified Endpoints

Accounts

• Adds primary_account field, which is set when the account is merged with another

Rev Orgs

• Adds primary_rev_org field, which is set when the Rev org (workspace) is merged with another

Users

• Adds primary_identity field, which is set when the user is merged with another

New Endpoints

Artifacts

• /artifacts.versions.delete - Delete artifact versions
• /artifacts.versions.prepare - Prepare artifact versions

Links

• /links.replace - Replace links

Metric Trackers

• /metric-trackers.get - Get metric tracker details

Modified Endpoints

Accounts

Added tier filter support to:

• /accounts.export
• /accounts.list

Articles

Modified schema for:

• /articles.create
  • Made applies_to_parts optional (removed min items constraint)
  • Added content_format and data_sources properties
• /articles.update
  • Added content_format and data_sources properties

Conversations

• /conversations.list - Added state and actual_close_date filters
• /conversations.update - Made empty owner sets allowed (removed min items constraint)

Groups

Added new filters to /groups.list:

• created_by
• name
• sync_metadata related filters

SLAs

Added tier support to account selector in:

• /slas.create
• /slas.update

Webhooks

Added new event type sla_tracker_fetched across webhook endpoints:

• /webhooks.create
• /webhooks.event
• /webhooks.get
• /webhooks.list
• /webhooks.update

Works

Added sync history filters to:

• /works.export
• /works.list

New Endpoints

Service Accounts

• Added POST /service-accounts.create for creating service accounts

Modified Endpoints

Customization

• Added is_overridable property to schema enum fields

Timeline

• Added references property to timeline comments

API Changelog

Modified Endpoints

SLAs

Added field in_policy to SLA metric target to indicate whether the metric is in the active SLA policy

Webhooks

New event types added to webhook related endpoints:

• dashboard_created
• dashboard_deleted
• dashboard_updated
• widget_created
• widget_deleted
• widget_updated

Groups

• /groups.members.list: Added new property member_rev_org to response schema for both GET and POST methods

Parts

Added new property stage_validation_options to request body for:

• /parts.create
• /parts.update

API Changelog

New Endpoints

Snap-kits

• Added GET /snap-kit-action.execute.deferred for executing a deferred snap-kit action.

Surveys

• Added GET /surveys.responses.list and POST /surveys.responses.list for listing survey responses.

New Endpoints

Webhooks

• Added POST /webhooks.event as an exposition endpoint for what webhook handlers must support

Modified Endpoints

Parts

• Added new properties to enhancement objects:
  • actual_close_date
  • actual_start_date
  • target_close_date
  • target_start_date

Work

• Added new property priority_v2 to issue objects
• Added new properties to ticket objects:
  • account
  • channels_v2
  • source_channel_v2
  • visibility

Webhook Events

• Added webhook event types:
  • question_answer_created
  • question_answer_deleted
  • question_answer_updated
• Added property reactions to timeline_entry_updated events

API Changelog

New Endpoints

Atoms

• Added GET /atoms.get and POST /atoms.get endpoints as a way to retrieve generic object information

Modified Endpoints

Webhooks

• Added old_conversation property to conversation_deleted and conversation_updated events
• Added old_sla_tracker property to sla_tracker_updated event
• Added translated_values property to enum field descriptors in survey-related events

API Changes

SLA Trackers

The following endpoints have been updated with new properties in the SLA tracker schema:

• /sla-trackers.get
• /sla-trackers.list

Changes:

• Added applies_to_type property to SLA tracker schema
• Added completed_at property to metric target summaries

SLAs

The following endpoints have been updated with new properties in the SLA schema:

• /slas.create
• /slas.get
• /slas.list
• /slas.transition
• /slas.update

Changes:

• Added account_filter property to SLA schema

Works

The following endpoints have been updated:

• /works.export
• /works.list

Changes:

• Added new query parameter state to filter works

All work-related endpoints have also been updated to include the new SLA tracker schema changes mentioned above in their responses.

Accounts

Modified endpoints that handle account objects (accounts API reference):

• Made external_refs an optional property in account objects for endpoints:
  • /accounts.create
  • /accounts.export
  • /accounts.get
  • /accounts.list
  • /accounts.update

Dev Users

Updated endpoints that handle dev user objects (dev-users API reference):

• Added value property to employment_status in job history for endpoints:
  • /dev-users.get
  • /dev-users.list
  • /dev-users.self

Webhooks

For /webhooks.event:

• Added new property ai_agent_response
• Added sla_summary property to conversations and works
• Added value property to various enum fields in incidents, survey responses, and tickets

Works

Modified endpoints that handle work objects (works API reference):

• Added sla_summary property to issues and tickets
• Added value property to ticket sentiment field

These changes affect the following endpoints:

• /works.create
• /works.export
• /works.get
• /works.list
• /works.update