Get Work

GET

Gets a work item’s information.

Query parameters

idstringRequired

The work’s ID.

Response

Success.

workobject

GET

1 curl -G https://api.devrev.ai/works.get \
2      -H "Authorization: Bearer <token>" \
3      -d id=ISS-12345

200Retrieved

1 {
2   "work": {
3     "type": "ticket",
4     "id": "work",
5     "owned_by": [
6       {
7         "type": "sys_user",
8         "id": "work"
9       }
10     ],
11     "title": "work",
12     "actual_close_date": "2023-01-01T12:00:00Z",
13     "applies_to_part": {
14       "type": "product",
15       "id": "work",
16       "name": "work",
17       "owned_by": [
18         {
19           "type": "sys_user",
20           "id": "work"
21         }
22       ],
23       "display_id": "work"
24     },
25     "artifacts": [
26       {
27         "id": "id"
28       }
29     ],
30     "body": "work",
31     "channels": [
32       "email"
33     ],
34     "created_by": {
35       "type": "sys_user",
36       "id": "work",
37       "display_id": "work",
38       "display_name": "work",
39       "display_picture": {
40         "id": "id"
41       },
42       "email": "work",
43       "full_name": "work",
44       "state": "active"
45     },
46     "created_date": "2023-01-01T12:00:00Z",
47     "custom_fields": {
48       "key": "value"
49     },
50     "custom_schema_fragments": [
51       "don:core:dvrv-us-1:devo/example:custom_type_fragment/custom-type-fragment-id"
52     ],
53     "display_id": "work",
54     "group": {
55       "id": "id",
56       "display_id": "display_id",
57       "member_type": "dev_user",
58       "name": "name"
59     },
60     "modified_by": {
61       "type": "sys_user",
62       "id": "work",
63       "display_id": "work",
64       "display_name": "work",
65       "display_picture": {
66         "id": "id"
67       },
68       "email": "work",
69       "full_name": "work",
70       "state": "active"
71     },
72     "modified_date": "2023-01-01T12:00:00Z",
73     "needs_response": true,
74     "reported_by": [
75       {
76         "type": "sys_user",
77         "id": "work"
78       }
79     ],
80     "rev_org": {
81       "type": "rev_org",
82       "id": "work",
83       "display_id": "work",
84       "display_name": "work"
85     },
86     "sentiment": {
87       "id": 1000000,
88       "label": "label",
89       "ordinal": 1000000,
90       "value": {
91         "key": "value"
92       }
93     },
94     "sentiment_modified_date": "2023-01-01T12:00:00Z",
95     "sentiment_summary": "work",
96     "severity": "blocker",
97     "sla_summary": {
98       "closest_to_breach_metric": "closest_to_breach_metric",
99       "org_schedule": {
100         "id": "id",
101         "status": "archived",
102         "valid_until": "2023-01-01T12:00:00Z"
103       },
104       "remaining_time": 1,
105       "sla_tracker": {
106         "id": "id",
107         "metric_target_summaries": [
108           {
109             "metric_definition": {
110               "id": "id"
111             },
112             "stage": "stage",
113             "breached_at": "2023-01-01T12:00:00Z",
114             "completed_at": "2023-01-01T12:00:00Z",
115             "next_schedule_transition": "2023-01-01T12:00:00Z",
116             "target_time": "2023-01-01T12:00:00Z",
117             "warning_target_time": "2023-01-01T12:00:00Z"
118           }
119         ],
120         "created_date": "2023-01-01T12:00:00Z",
121         "modified_date": "2023-01-01T12:00:00Z"
122       },
123       "stage": "breached",
124       "target_time": "2023-01-01T12:00:00Z"
125     },
126     "sla_tracker": {
127       "id": "id",
128       "applies_to_type": "conversation",
129       "display_id": "display_id"
130     },
131     "source_channel": "work",
132     "stage": {
133       "name": "name",
134       "notes": "notes",
135       "ordinal": 1,
136       "stage": {
137         "id": "id"
138       },
139       "state": {
140         "id": "id"
141       }
142     },
143     "stock_schema_fragment": "don:core:dvrv-us-1:devo/example:custom_type_fragment/custom-type-fragment-id",
144     "subtype": "work",
145     "sync_metadata": {
146       "external_reference": "external_reference",
147       "last_sync_in": {
148         "sync_date": "2023-01-01T12:00:00Z"
149       },
150       "last_sync_out": {
151         "sync_date": "2023-01-01T12:00:00Z"
152       },
153       "origin_system": "origin_system"
154     },
155     "tags": [
156       {
157         "tag": {
158           "id": "id",
159           "name": "name"
160         }
161       }
162     ],
163     "target_close_date": "2023-01-01T12:00:00Z"
164   }
165 }

Built with

1	curl -G https://api.devrev.ai/works.get \
2	-H "Authorization: Bearer <token>" \
3	-d id=ISS-12345

1	{
2	"work": {
3	"type": "ticket",
4	"id": "work",
5	"owned_by": [
6	{
7	"type": "sys_user",
8	"id": "work"
9	}
10	],
11	"title": "work",
12	"actual_close_date": "2023-01-01T12:00:00Z",
13	"applies_to_part": {
14	"type": "product",
15	"id": "work",
16	"name": "work",
17	"owned_by": [
18	{
19	"type": "sys_user",
20	"id": "work"
21	}
22	],
23	"display_id": "work"
24	},
25	"artifacts": [
26	{
27	"id": "id"
28	}
29	],
30	"body": "work",
31	"channels": [
32	"email"
33	],
34	"created_by": {
35	"type": "sys_user",
36	"id": "work",
37	"display_id": "work",
38	"display_name": "work",
39	"display_picture": {
40	"id": "id"
41	},
42	"email": "work",
43	"full_name": "work",
44	"state": "active"
45	},
46	"created_date": "2023-01-01T12:00:00Z",
47	"custom_fields": {
48	"key": "value"
49	},
50	"custom_schema_fragments": [
51	"don:core:dvrv-us-1:devo/example:custom_type_fragment/custom-type-fragment-id"
52	],
53	"display_id": "work",
54	"group": {
55	"id": "id",
56	"display_id": "display_id",
57	"member_type": "dev_user",
58	"name": "name"
59	},
60	"modified_by": {
61	"type": "sys_user",
62	"id": "work",
63	"display_id": "work",
64	"display_name": "work",
65	"display_picture": {
66	"id": "id"
67	},
68	"email": "work",
69	"full_name": "work",
70	"state": "active"
71	},
72	"modified_date": "2023-01-01T12:00:00Z",
73	"needs_response": true,
74	"reported_by": [
75	{
76	"type": "sys_user",
77	"id": "work"
78	}
79	],
80	"rev_org": {
81	"type": "rev_org",
82	"id": "work",
83	"display_id": "work",
84	"display_name": "work"
85	},
86	"sentiment": {
87	"id": 1000000,
88	"label": "label",
89	"ordinal": 1000000,
90	"value": {
91	"key": "value"
92	}
93	},
94	"sentiment_modified_date": "2023-01-01T12:00:00Z",
95	"sentiment_summary": "work",
96	"severity": "blocker",
97	"sla_summary": {
98	"closest_to_breach_metric": "closest_to_breach_metric",
99	"org_schedule": {
100	"id": "id",
101	"status": "archived",
102	"valid_until": "2023-01-01T12:00:00Z"
103	},
104	"remaining_time": 1,
105	"sla_tracker": {
106	"id": "id",
107	"metric_target_summaries": [
108	{
109	"metric_definition": {
110	"id": "id"
111	},
112	"stage": "stage",
113	"breached_at": "2023-01-01T12:00:00Z",
114	"completed_at": "2023-01-01T12:00:00Z",
115	"next_schedule_transition": "2023-01-01T12:00:00Z",
116	"target_time": "2023-01-01T12:00:00Z",
117	"warning_target_time": "2023-01-01T12:00:00Z"
118	}
119	],
120	"created_date": "2023-01-01T12:00:00Z",
121	"modified_date": "2023-01-01T12:00:00Z"
122	},
123	"stage": "breached",
124	"target_time": "2023-01-01T12:00:00Z"
125	},
126	"sla_tracker": {
127	"id": "id",
128	"applies_to_type": "conversation",
129	"display_id": "display_id"
130	},
131	"source_channel": "work",
132	"stage": {
133	"name": "name",
134	"notes": "notes",
135	"ordinal": 1,
136	"stage": {
137	"id": "id"
138	},
139	"state": {
140	"id": "id"
141	}
142	},
143	"stock_schema_fragment": "don:core:dvrv-us-1:devo/example:custom_type_fragment/custom-type-fragment-id",
144	"subtype": "work",
145	"sync_metadata": {
146	"external_reference": "external_reference",
147	"last_sync_in": {
148	"sync_date": "2023-01-01T12:00:00Z"
149	},
150	"last_sync_out": {
151	"sync_date": "2023-01-01T12:00:00Z"
152	},
153	"origin_system": "origin_system"
154	},
155	"tags": [
156	{
157	"tag": {
158	"id": "id",
159	"name": "name"
160	}
161	}
162	],
163	"target_close_date": "2023-01-01T12:00:00Z"
164	}
165	}