January 28, 2025

New Endpoints

Atoms

• Added GET /atoms.get and POST /atoms.get endpoints as a way to retrieve generic object information

Stage Diagrams

• Added new endpoints for managing stage diagrams:
  • POST /stage-diagrams.create
  • GET /stage-diagrams.get and POST /stage-diagrams.get
  • GET /stage-diagrams.list and POST /stage-diagrams.list
  • POST /stage-diagrams.update

Modified Endpoints

Conversations

• Added support for date filtering in conversations endpoints:

  • GET /conversations.list
  • POST /conversations.list
  • GET /conversations.export
  • POST /conversations.export

• Added new properties to conversation objects:

  • custom_fields
  • custom_schema_fragments
  • stock_schema_fragment
  • subtype

Incidents

• Added custom_fields support to incidents endpoints:
  • GET /incidents.group
  • POST /incidents.group
  • GET /incidents.list
  • POST /incidents.list

Snap-ins

• Added is_expired property to keyring objects in GET /snap-ins.resources and POST /snap-ins.resources responses

Schema Changes

The following schema changes affect multiple endpoints:

• Added translated_values property to enum field descriptors
• Added translated_values property to enum list field descriptors
• These changes affect endpoints that work with schemas, including:
  • Content template endpoints
  • Schema management endpoints
  • Survey endpoints
  • Timeline entry endpoints
  • Webhook event endpoints

Webhook Events

• Added old_conversation property to conversation delete/update events
• Added old_sla_tracker property to SLA tracker update events