Slas

Create SLA

Creates an SLA in draft status.

POST
/slas.create

Authorization

AuthorizationBearer <token>

All the DevRev APIs require a token to authenticate the user. Provide Authorization: Bearer <TOKEN> as a header to every API request. How do I find my token?

In: header

Request Body

account_selector?
applies_to?array<sla-applies-to>

The object types this SLA can apply to.

description?string

Description of the purpose and capabilities of the SLA.

Formattext
evaluation_period?string

Specifies the frequency of when the contractually-meaningful evaluation of the SLA happens. The organization for their own information might evaluate the various metrics contained in the policy as often as we can make it feasible for them, but only the evaluation at the end of the evaluation period triggers a compensation and needs to be shared with the customer.

Value in"monthly" | "quarterly" | "weekly" | "yearly"
namestring

Human-readable name.

Formattext
policies?

The policies encompassed by this SLA, ordered in decreasing priority.

sla_type?string

Type of the SLA.

Value in"external" | "internal"

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://api.devrev.ai/slas.create" \  -H "Content-Type: application/json" \  -d '{    "name": "string"  }'
{
  "sla": {
    "created_by": {
      "type": "dev_user",
      "display_id": "string",
      "id": "string",
      "display_name": "string",
      "display_picture": {
        "display_id": "string",
        "id": "string",
        "file": {
          "type": "string",
          "name": "string",
          "size": 0
        }
      },
      "email": "string",
      "full_name": "string",
      "state": "active"
    },
    "created_date": "2023-01-01T12:00:00.000Z",
    "display_id": "string",
    "id": "string",
    "modified_by": {
      "type": "dev_user",
      "display_id": "string",
      "id": "string",
      "display_name": "string",
      "display_picture": {
        "display_id": "string",
        "id": "string",
        "file": {
          "type": "string",
          "name": "string",
          "size": 0
        }
      },
      "email": "string",
      "full_name": "string",
      "state": "active"
    },
    "modified_date": "2023-01-01T12:00:00.000Z",
    "account_filter": {},
    "compensation": {},
    "description": "string",
    "evaluation_period": "monthly",
    "name": "string",
    "policies": [
      {}
    ],
    "sla_type": "external",
    "status": "archived"
  }
}
{
  "detail": "string",
  "message": "string",
  "type": "artifact_already_attached_to_a_parent",
  "existing_parent": "string",
  "is_same": true
}
{
  "detail": "string",
  "message": "string",
  "type": "unauthenticated"
}
{
  "detail": "string",
  "message": "string",
  "type": "forbidden"
}
{
  "detail": "string",
  "message": "string",
  "type": "too_many_requests",
  "retry_after": 0
}
{
  "detail": "string",
  "message": "string",
  "type": "internal_error",
  "reference_id": "string"
}
{
  "detail": "string",
  "message": "string",
  "type": "service_unavailable"
}