Troubleshooting

Issue: Support chat doesn't show. Solution: Call one of the identification methods: DevRev.identifyUnverifiedUser(...) or DevRev.identifyVerifiedUser(...).
Issue: Not receiving push notifications. Solution: Configure your app to receive push notifications and register your device with the DevRev SDK.
Issue: Encountering lags across the app. Solution:

In the DevRev org, go to Settings > Session Replays > Android Tab > General Settings Tab.
Change the Video Quality to Low and the Screenshot Time Interval to >=800.
Do the same under the iOS tab as well if facing slowness.
Raise a ticket with DevRev support if these settings are not available.

Issue: Some of the sessions are missing from the portal. Solution: Sessions might not be ingested due to multiple reasons. Check the following:
- Session length is less than the Exclude sessions less than time configured in the org settings.
- The network bandwidth is insufficient for the files to be uploaded to the portal.
- The app was killed but never launched again in the next 48 hours.
- Session recordings were disabled for the app.
- Incorrect app id was provided in the DevRev.configure(...) method.
- Special characters in the session properties/events might lead to file corruption and eventually missed recording.
Issue: Integrated the latest version of the SDK but the portal still shows recordings being ingested from an older version. Solution: This is a dependency caching issue. Please run the following commands to clear the cache:
```
cd android && ./gradlew clean
./gradlew build
cd ..
flutter clean
flutter pub get
```