DevRev SDK for Cordova

Troubleshooting

  • Issue: Support chat doesn't show. Solution: Ensure you have correctly called one of the identification methods: DevRev.identifyUnverifiedUser(...) or DevRev.identifyVerifiedUser(...).

  • Issue: Push notifications are not being received. Solution: Ensure that your app is configured to receive push notifications and that your device is registered with the DevRev SDK.

  • Issue: Lags are encountered across the app. Solution:

  1. Go to Settings > Session Replays > Android Tab > General Settings Tab in the DevRev org.
  2. Change the Video Quality to Low and the Screenshot Time Interval to >=800.
  3. Do the same under the iOS tab as well if facing slowness.
  4. If these settings are not available, raise a ticket with DevRev support.
  • Issue: Some of the sessions are missing from the portal. Solution: Sessions might not be ingested due to multiple reasons. Please check the following:
    • Session length is less than the Exclude sessions less than time configured in the org settings.
    • The network bandwidth is insufficient for the files to be uploaded to the portal.
    • The app was killed but never launched again in the next 48 hours.
    • Session recordings were disabled for the app.
    • Incorrect app id was provided in the DevRev.configure(...) method.
    • Special characters in the session properties/events might lead to file corruption and eventually missed recording.

Last updated on