Troubleshooting

Issue: Can’t import the SDK into my app. Solution: Double-check the setup process and ensure that DevRevSDK is correctly linked to your application.

Issue: How does the DevRev SDK handle errors? Solution: The DevRev SDK reports all errors in the console using Apple’s Unified Logging System. Look for error messages in the subsystem ai.devrev.sdk.

Issue: Support chat doesn’t show. Solution: Ensure you have correctly called one of the identification methods: DevRev.identifyUnverifiedUser(...) or DevRev.identifyAnonymousUser(...).

Issue: Not receiving push notifications. Solution: Ensure that your app is configured to receive push notifications and that your device is registered with the DevRev SDK.