conversation fields

Field reference for the conversation target. Required fields must be mapped or have a supported creation fallback.

Catalog generated July 13, 2026. Validate the mapping in your target organization. Can Load means external → DevRev; Can Extract means DevRev → external. See field rules for required values and references.

Resource Type: conversation

Capabilities: Can Load, Can Subtype

Fields

Field	Type	Required	Description
`account_id`	reference → [#record:account]		Globally unique ID for a DevRev account.
`actual_close_date`	timestamp		Timestamp when the conversation was actually completed.
`ai_resolution_status`	enum		Status of the AI resolution for the conversation.
`airsync_shared_with`	permission (collection)		List of users and groups who have explicit access to the item and the corresponding roles.
`applies_to_part_ids`	reference (collection) → [#category:part]		Details of the parts relevant to the conversation.
`broadcast_channels`	text (collection)		Active channels for the conversation.
`channels`	reference (collection) → [#record:external_communication_channel]		Channel IDs of the conversation.
`channels_instances`	reference (collection) → [#record:external_communication_channel_instance]		Channel instance IDs of the conversation.
`conversation_type`	enum	✔︎	A type of object used to track conversations.
`created_by_id`	reference → [#category:user]		User ID of the user that created the object.
`description`	rich_text		Description of the conversation object.
`first_response_time`	timestamp		Timestamp to track the first response from Dev.
`first_unreplied_rev_message_date`	timestamp		First unreplied customer message's timestamp.
`group`	reference → [#record:group]		Group that owns the conversation.
`is_creator_verified`	bool		Whether the conversation is created by verified user.
`is_spam`	bool		Whether the conversation is spam.
`last_external_message_date`	timestamp		Timestamp of the last message in external discussion.
`last_external_message_id`	reference → [#record:comment]		ID of the last message in external discussion.
`last_internal_message_date`	timestamp		Timestamp of the last message in internal discussions.
`last_internal_message_id`	reference → [#record:comment]		ID of the last message in internal discussion.
`last_message_id`	reference → [#record:comment]		ID of the last message on the object.
`last_message_timestamp`	timestamp		Timestamp of the last message in the conversation.
`member_ids`	reference (collection) → [#category:user]	✔︎	User IDs of the users in the conversation.
`modified_by_id`	reference → [#category:user]		User ID of the user that last modified the object.
`owned_by_ids`	reference (collection) → [#category:user]		Users that own the conversation.
`participant_oids`	reference (collection) → [#record:account]		Globally unique IDs of participating orgs.
`participant_uids`	reference (collection) → [#category:user]		Globally unique ID of DevRev rev users.
`priority`	enum		Priority of the conversation.
`sentiment`	enum		Sentiment of the object.
`sentiment_modified_date`	timestamp		Timestamp when the sentiment was last modified.
`sentiment_summary`	text		Summary justifying the sentiment.
`source_channel`	text		Source channel for the conversation.
`stage`	enum		Stage of the conversation.
`started_by_id`	reference → [#category:user]		User that started the conversation.
`tags`	reference (collection) → [#record:tag]		Tags associated with the object.
`title`	text		Title of the conversation object.
`turing_active`	bool		Whether Turing is active on the conversation. Will be true when Turing is active and false when it stops responding or when a dev user responds to the conversation.

Enum values

ai_resolution_status

Value	Name	Description
`1`	deflected	-
`2`	escalated	-

conversation_type

Value	Name	Description
`support`	Support	-

priority

Value	Name	Description
`P0`	P0	-
`P1`	P1	-
`P2`	P2	-

stage

Value	Name	Description
`archived`	Archived	-
`hold`	Hold	-
`needs_response`	Needs Response	-
`new`	New	-
`resolved`	Resolved	-
`suspended`	Suspended	-
`waiting_on_user`	Waiting On User	-

conversation fields

Fields

Enum values

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