ticket fields

Field reference for the ticket target. Required fields must be mapped or have a supported creation fallback.

Catalog generated July 13, 2026. Validate the mapping in your target organization. Can Load means external → DevRev; Can Extract means DevRev → external. See field rules for required values and references.

Resource Type: work, ticket

Capabilities: Can Extract, Can Load, Can Subtype

Fields

Field	Type	Required	Description
`account_id`	reference → [#record:account]		Globally unique ID for a DevRev account.
`actual_close_date`	timestamp		Timestamp when the work was actually completed.
`airsync_shared_with`	permission (collection)		List of users and groups who have explicit access to the item and the corresponding roles.
`applies_to_part_id`	reference → [#category:part]	✔︎	Details of the part relevant to the work.
`applies_to_version_ids`	reference (collection) → [#record:version]		Part versions relevant to the work.
`body`	rich_text		Body of the work object.
`channels`	enum (collection)		Channels of the ticket.
`channels_v2`	reference (collection) → [#record:external_communication_channel]		Channel IDs of the ticket.
`channels_v2_instances`	reference (collection) → [#record:external_communication_channel_instance]		Channel instance IDs of the ticket.
`created_by_id`	reference → [#category:user]		User ID of the user that created the object.
`fallback_parts`	reference → [#category:part]		Other values that could serve as part if apples_to_part_id is found to be invalid.
`group`	reference → [#record:group]		Group that owns the ticket.
`is_spam`	bool		Whether the ticket is spam.
`item_url_field`	text		Link to the item in the origin system.
`modified_by_id`	reference → [#category:user]		User ID of the user that last modified the object.
`needs_response`	bool		Whether the ticket needs a response.
`owned_by_ids`	reference (collection) → [#category:user]	✔︎	User IDs of the users that own the work.
`reported_by_ids`	reference (collection) → [#category:user]		User IDs of the users that reported the work.
`rev_oid`	reference → [#record:account]		Globally unique ID for a DevRev rev org.
`sentiment`	enum		Sentiment of the object.
`sentiment_modified_date`	timestamp		Timestamp when the sentiment was last modified.
`sentiment_summary`	text		Summary justifying the sentiment.
`severity`	enum	✔︎	Severity of the ticket.
`stage`	enum	✔︎	Stage of the object.
`tags`	reference (collection) → [#record:tag]		Tags associated with the object.
`target_close_date`	timestamp		Timestamp when the work is expected to be complete.
`title`	text	✔︎	Title of the work object.
`visibility`	enum		The visibility of the object. If 'internal', the object is visible within the Dev organization. If 'external', it is visible to both the Dev organization and Rev users. If 'private', only the users with whom the object is shared with will have the access. If not set, the default visibility is 'external'.

Enum values

channels

Value	Name	Description
`email`	-	-
`plug`	-	-
`slack`	-	-

severity

Value	Name	Description
`blocker`	Blocker	-
`high`	High	-
`low`	Low	-
`medium`	Medium	-

stage

Value	Name	Description
`awaiting_customer_response`	Awaiting Customer Response	-
`awaiting_development`	Awaiting Development	-
`awaiting_product_assist`	Awaiting Product Assist	-
`canceled`	Canceled	-
`in_development`	In Development	-
`queued`	Queued	-
`resolved`	Resolved	-
`work_in_progress`	Work In Progress	-

visibility

Value	Name	Description
`1`	internal	-
`2`	external	-
`3`	private	-

ticket fields

Fields

Enum values

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