Update Work

POST

Updates a work item’s information.

Request

This endpoint expects an object.

Issue

None

Ticket

Response

Success.

workobject

POST

1 curl -X POST https://api.devrev.ai/works.update \
2      -H "Authorization: Bearer <token>" \
3      -H "Content-Type: application/json" \
4      -d '{
5   "type": "ticket",
6   "id": "ISS-12345",
7   "applies_to_part": "PROD-12345",
8   "sentiment_modified_date": "2023-01-01T12:00:00Z",
9   "target_close_date": "2023-01-01T12:00:00Z"
10 }'

200Successful

1 {
2   "work": {
3     "type": "ticket",
4     "id": "work",
5     "owned_by": [
6       {
7         "type": "sys_user",
8         "id": "work"
9       }
10     ],
11     "title": "work",
12     "applies_to_part": {
13       "type": "product",
14       "id": "work",
15       "name": "work",
16       "owned_by": [
17         {
18           "type": "sys_user",
19           "id": "work"
20         }
21       ],
22       "display_id": "work"
23     },
24     "artifacts": [
25       {
26         "id": "id"
27       }
28     ],
29     "body": "work",
30     "channels": [
31       "email"
32     ],
33     "created_by": {
34       "type": "sys_user",
35       "id": "work",
36       "display_id": "work",
37       "display_name": "work",
38       "display_picture": {
39         "id": "id"
40       },
41       "email": "work",
42       "full_name": "work",
43       "state": "active"
44     },
45     "created_date": "2023-01-01T12:00:00Z",
46     "display_id": "work",
47     "group": {
48       "id": "id",
49       "display_id": "display_id"
50     },
51     "modified_by": {
52       "type": "sys_user",
53       "id": "work",
54       "display_id": "work",
55       "display_name": "work",
56       "display_picture": {
57         "id": "id"
58       },
59       "email": "work",
60       "full_name": "work",
61       "state": "active"
62     },
63     "modified_date": "2023-01-01T12:00:00Z",
64     "needs_response": true,
65     "reported_by": [
66       {
67         "type": "sys_user",
68         "id": "work"
69       }
70     ],
71     "rev_org": {
72       "type": "rev_org",
73       "id": "work",
74       "display_id": "work",
75       "display_name": "work"
76     },
77     "sentiment": {
78       "id": 1000000,
79       "label": "label",
80       "ordinal": 1000000,
81       "value": {
82         "key": "value"
83       }
84     },
85     "sentiment_modified_date": "2023-01-01T12:00:00Z",
86     "sentiment_summary": "work",
87     "severity": "blocker",
88     "sla_summary": {
89       "closest_to_breach_metric": "closest_to_breach_metric",
90       "org_schedule": {
91         "id": "id",
92         "status": "archived",
93         "valid_until": "2023-01-01T12:00:00Z"
94       },
95       "remaining_time": 1,
96       "sla_tracker": {
97         "id": "id",
98         "metric_target_summaries": [
99           {
100             "metric_definition": {
101               "id": "id"
102             },
103             "stage": "stage",
104             "breached_at": "2023-01-01T12:00:00Z",
105             "completed_at": "2023-01-01T12:00:00Z",
106             "next_schedule_transition": "2023-01-01T12:00:00Z",
107             "target_time": "2023-01-01T12:00:00Z",
108             "warning_target_time": "2023-01-01T12:00:00Z"
109           }
110         ],
111         "created_date": "2023-01-01T12:00:00Z",
112         "modified_date": "2023-01-01T12:00:00Z"
113       },
114       "stage": "breached",
115       "target_time": "2023-01-01T12:00:00Z"
116     },
117     "sla_tracker": {
118       "id": "id",
119       "applies_to_type": "conversation",
120       "display_id": "display_id"
121     },
122     "source_channel": "work",
123     "stage": {
124       "name": "name"
125     },
126     "tags": [
127       {
128         "tag": {
129           "id": "id",
130           "name": "name"
131         }
132       }
133     ],
134     "target_close_date": "2023-01-01T12:00:00Z"
135   }
136 }

Built with

1	curl -X POST https://api.devrev.ai/works.update \
2	-H "Authorization: Bearer <token>" \
3	-H "Content-Type: application/json" \
4	-d '{
5	"type": "ticket",
6	"id": "ISS-12345",
7	"applies_to_part": "PROD-12345",
8	"sentiment_modified_date": "2023-01-01T12:00:00Z",
9	"target_close_date": "2023-01-01T12:00:00Z"
10	}'

1	{
2	"work": {
3	"type": "ticket",
4	"id": "work",
5	"owned_by": [
6	{
7	"type": "sys_user",
8	"id": "work"
9	}
10	],
11	"title": "work",
12	"applies_to_part": {
13	"type": "product",
14	"id": "work",
15	"name": "work",
16	"owned_by": [
17	{
18	"type": "sys_user",
19	"id": "work"
20	}
21	],
22	"display_id": "work"
23	},
24	"artifacts": [
25	{
26	"id": "id"
27	}
28	],
29	"body": "work",
30	"channels": [
31	"email"
32	],
33	"created_by": {
34	"type": "sys_user",
35	"id": "work",
36	"display_id": "work",
37	"display_name": "work",
38	"display_picture": {
39	"id": "id"
40	},
41	"email": "work",
42	"full_name": "work",
43	"state": "active"
44	},
45	"created_date": "2023-01-01T12:00:00Z",
46	"display_id": "work",
47	"group": {
48	"id": "id",
49	"display_id": "display_id"
50	},
51	"modified_by": {
52	"type": "sys_user",
53	"id": "work",
54	"display_id": "work",
55	"display_name": "work",
56	"display_picture": {
57	"id": "id"
58	},
59	"email": "work",
60	"full_name": "work",
61	"state": "active"
62	},
63	"modified_date": "2023-01-01T12:00:00Z",
64	"needs_response": true,
65	"reported_by": [
66	{
67	"type": "sys_user",
68	"id": "work"
69	}
70	],
71	"rev_org": {
72	"type": "rev_org",
73	"id": "work",
74	"display_id": "work",
75	"display_name": "work"
76	},
77	"sentiment": {
78	"id": 1000000,
79	"label": "label",
80	"ordinal": 1000000,
81	"value": {
82	"key": "value"
83	}
84	},
85	"sentiment_modified_date": "2023-01-01T12:00:00Z",
86	"sentiment_summary": "work",
87	"severity": "blocker",
88	"sla_summary": {
89	"closest_to_breach_metric": "closest_to_breach_metric",
90	"org_schedule": {
91	"id": "id",
92	"status": "archived",
93	"valid_until": "2023-01-01T12:00:00Z"
94	},
95	"remaining_time": 1,
96	"sla_tracker": {
97	"id": "id",
98	"metric_target_summaries": [
99	{
100	"metric_definition": {
101	"id": "id"
102	},
103	"stage": "stage",
104	"breached_at": "2023-01-01T12:00:00Z",
105	"completed_at": "2023-01-01T12:00:00Z",
106	"next_schedule_transition": "2023-01-01T12:00:00Z",
107	"target_time": "2023-01-01T12:00:00Z",
108	"warning_target_time": "2023-01-01T12:00:00Z"
109	}
110	],
111	"created_date": "2023-01-01T12:00:00Z",
112	"modified_date": "2023-01-01T12:00:00Z"
113	},
114	"stage": "breached",
115	"target_time": "2023-01-01T12:00:00Z"
116	},
117	"sla_tracker": {
118	"id": "id",
119	"applies_to_type": "conversation",
120	"display_id": "display_id"
121	},
122	"source_channel": "work",
123	"stage": {
124	"name": "name"
125	},
126	"tags": [
127	{
128	"tag": {
129	"id": "id",
130	"name": "name"
131	}
132	}
133	],
134	"target_close_date": "2023-01-01T12:00:00Z"
135	}
136	}