Get SLA Tracker

GET

Gets an SLA tracker.

Query parameters

idstringRequiredformat: "id"

The ID of the SLA tracker to get.

Response

Success.

sla_trackerobject

GET

1 curl -G https://api.devrev.ai/sla-trackers.get \
2      -H "Authorization: Bearer <token>" \
3      -d id=id

200Retrieved

1 {
2   "sla_tracker": {
3     "applies_to_type": "conversation",
4     "created_by": {
5       "type": "dev_user",
6       "display_picture": {
7         "file": {
8           "type": "type",
9           "name": "name"
10         },
11         "id": "id",
12         "display_id": "display_id"
13       },
14       "id": "id",
15       "state": "active",
16       "display_id": "display_id",
17       "display_name": "display_name",
18       "email": "email",
19       "full_name": "full_name"
20     },
21     "id": "id",
22     "metric_target_summaries": [
23       {
24         "metric_definition": {
25           "id": "id",
26           "display_id": "display_id",
27           "name": "name"
28         },
29         "org_schedule": {
30           "id": "id",
31           "status": "archived",
32           "display_id": "display_id",
33           "name": "name",
34           "timezone": "timezone",
35           "valid_until": "valid_until"
36         },
37         "stage": "stage",
38         "breached_at": "breached_at",
39         "completed_at": "completed_at",
40         "completed_in": 1,
41         "is_out_of_schedule": true,
42         "next_schedule_transition": "next_schedule_transition",
43         "remaining_time": 1,
44         "status": "status",
45         "target_time": "target_time",
46         "warning_target_time": "warning_target_time"
47       },
48       {
49         "metric_definition": {
50           "id": "id",
51           "display_id": "display_id",
52           "name": "name"
53         },
54         "org_schedule": {
55           "id": "id",
56           "status": "archived",
57           "display_id": "display_id",
58           "name": "name",
59           "timezone": "timezone",
60           "valid_until": "valid_until"
61         },
62         "stage": "stage",
63         "breached_at": "breached_at",
64         "completed_at": "completed_at",
65         "completed_in": 1,
66         "is_out_of_schedule": true,
67         "next_schedule_transition": "next_schedule_transition",
68         "remaining_time": 1,
69         "status": "status",
70         "target_time": "target_time",
71         "warning_target_time": "warning_target_time"
72       }
73     ],
74     "modified_by": {
75       "type": "dev_user",
76       "display_picture": {
77         "file": {
78           "type": "type",
79           "name": "name"
80         },
81         "id": "id",
82         "display_id": "display_id"
83       },
84       "id": "id",
85       "state": "active",
86       "display_id": "display_id",
87       "display_name": "display_name",
88       "email": "email",
89       "full_name": "full_name"
90     },
91     "sla": {
92       "id": "id",
93       "name": "name",
94       "sla_type": "external",
95       "status": "archived",
96       "display_id": "display_id"
97     },
98     "applies_to_id": "applies_to_id",
99     "created_date": "created_date",
100     "display_id": "display_id",
101     "modified_date": "modified_date",
102     "removed_sla_metric_history": [
103       {
104         "metric_definition": {
105           "id": "id",
106           "display_id": "display_id",
107           "name": "name"
108         },
109         "removed_at": "removed_at",
110         "removed_by": {
111           "type": "dev_user",
112           "display_picture": {
113             "file": {
114               "type": "type",
115               "name": "name"
116             },
117             "id": "id",
118             "display_id": "display_id"
119           },
120           "id": "id",
121           "state": "active",
122           "display_id": "display_id",
123           "display_name": "display_name",
124           "email": "email",
125           "full_name": "full_name"
126         }
127       },
128       {
129         "metric_definition": {
130           "id": "id",
131           "display_id": "display_id",
132           "name": "name"
133         },
134         "removed_at": "removed_at",
135         "removed_by": {
136           "type": "dev_user",
137           "display_picture": {
138             "file": {
139               "type": "type",
140               "name": "name"
141             },
142             "id": "id",
143             "display_id": "display_id"
144           },
145           "id": "id",
146           "state": "active",
147           "display_id": "display_id",
148           "display_name": "display_name",
149           "email": "email",
150           "full_name": "full_name"
151         }
152       }
153     ],
154     "sla_policy_id": "sla_policy_id",
155     "stage": "stage",
156     "status": "status"
157   }
158 }

Get SLA Tracker (POST)

Up Next

Built with

1	curl -G https://api.devrev.ai/sla-trackers.get \
2	-H "Authorization: Bearer <token>" \
3	-d id=id

1	{
2	"sla_tracker": {
3	"applies_to_type": "conversation",
4	"created_by": {
5	"type": "dev_user",
6	"display_picture": {
7	"file": {
8	"type": "type",
9	"name": "name"
10	},
11	"id": "id",
12	"display_id": "display_id"
13	},
14	"id": "id",
15	"state": "active",
16	"display_id": "display_id",
17	"display_name": "display_name",
18	"email": "email",
19	"full_name": "full_name"
20	},
21	"id": "id",
22	"metric_target_summaries": [
23	{
24	"metric_definition": {
25	"id": "id",
26	"display_id": "display_id",
27	"name": "name"
28	},
29	"org_schedule": {
30	"id": "id",
31	"status": "archived",
32	"display_id": "display_id",
33	"name": "name",
34	"timezone": "timezone",
35	"valid_until": "valid_until"
36	},
37	"stage": "stage",
38	"breached_at": "breached_at",
39	"completed_at": "completed_at",
40	"completed_in": 1,
41	"is_out_of_schedule": true,
42	"next_schedule_transition": "next_schedule_transition",
43	"remaining_time": 1,
44	"status": "status",
45	"target_time": "target_time",
46	"warning_target_time": "warning_target_time"
47	},
48	{
49	"metric_definition": {
50	"id": "id",
51	"display_id": "display_id",
52	"name": "name"
53	},
54	"org_schedule": {
55	"id": "id",
56	"status": "archived",
57	"display_id": "display_id",
58	"name": "name",
59	"timezone": "timezone",
60	"valid_until": "valid_until"
61	},
62	"stage": "stage",
63	"breached_at": "breached_at",
64	"completed_at": "completed_at",
65	"completed_in": 1,
66	"is_out_of_schedule": true,
67	"next_schedule_transition": "next_schedule_transition",
68	"remaining_time": 1,
69	"status": "status",
70	"target_time": "target_time",
71	"warning_target_time": "warning_target_time"
72	}
73	],
74	"modified_by": {
75	"type": "dev_user",
76	"display_picture": {
77	"file": {
78	"type": "type",
79	"name": "name"
80	},
81	"id": "id",
82	"display_id": "display_id"
83	},
84	"id": "id",
85	"state": "active",
86	"display_id": "display_id",
87	"display_name": "display_name",
88	"email": "email",
89	"full_name": "full_name"
90	},
91	"sla": {
92	"id": "id",
93	"name": "name",
94	"sla_type": "external",
95	"status": "archived",
96	"display_id": "display_id"
97	},
98	"applies_to_id": "applies_to_id",
99	"created_date": "created_date",
100	"display_id": "display_id",
101	"modified_date": "modified_date",
102	"removed_sla_metric_history": [
103	{
104	"metric_definition": {
105	"id": "id",
106	"display_id": "display_id",
107	"name": "name"
108	},
109	"removed_at": "removed_at",
110	"removed_by": {
111	"type": "dev_user",
112	"display_picture": {
113	"file": {
114	"type": "type",
115	"name": "name"
116	},
117	"id": "id",
118	"display_id": "display_id"
119	},
120	"id": "id",
121	"state": "active",
122	"display_id": "display_id",
123	"display_name": "display_name",
124	"email": "email",
125	"full_name": "full_name"
126	}
127	},
128	{
129	"metric_definition": {
130	"id": "id",
131	"display_id": "display_id",
132	"name": "name"
133	},
134	"removed_at": "removed_at",
135	"removed_by": {
136	"type": "dev_user",
137	"display_picture": {
138	"file": {
139	"type": "type",
140	"name": "name"
141	},
142	"id": "id",
143	"display_id": "display_id"
144	},
145	"id": "id",
146	"state": "active",
147	"display_id": "display_id",
148	"display_name": "display_name",
149	"email": "email",
150	"full_name": "full_name"
151	}
152	}
153	],
154	"sla_policy_id": "sla_policy_id",
155	"stage": "stage",
156	"status": "status"
157	}
158	}