Get SLA Tracker

GET

Gets an SLA tracker.

Query parameters

idstringRequiredformat: "id"

The ID of the SLA tracker to get.

Response

Success.

sla_trackerobject

GET

1 curl -G https://api.devrev.ai/sla-trackers.get \
2      -H "Authorization: Bearer <token>" \
3      -d id=id

200Retrieved

1 {
2   "sla_tracker": {
3     "id": "id",
4     "metric_target_summaries": [
5       {
6         "metric_definition": {
7           "id": "id",
8           "display_id": "display_id",
9           "name": "name"
10         },
11         "stage": "stage",
12         "breached_at": "breached_at",
13         "completed_at": "completed_at",
14         "completed_in": 1,
15         "in_policy": true,
16         "is_out_of_schedule": true,
17         "next_schedule_transition": "next_schedule_transition",
18         "org_schedule": {
19           "id": "id",
20           "status": "archived",
21           "display_id": "display_id",
22           "name": "name",
23           "timezone": "timezone",
24           "valid_until": "valid_until"
25         },
26         "remaining_time": 1,
27         "status": "status",
28         "target_time": "target_time",
29         "warning_target_time": "warning_target_time"
30       },
31       {
32         "metric_definition": {
33           "id": "id",
34           "display_id": "display_id",
35           "name": "name"
36         },
37         "stage": "stage",
38         "breached_at": "breached_at",
39         "completed_at": "completed_at",
40         "completed_in": 1,
41         "in_policy": true,
42         "is_out_of_schedule": true,
43         "next_schedule_transition": "next_schedule_transition",
44         "org_schedule": {
45           "id": "id",
46           "status": "archived",
47           "display_id": "display_id",
48           "name": "name",
49           "timezone": "timezone",
50           "valid_until": "valid_until"
51         },
52         "remaining_time": 1,
53         "status": "status",
54         "target_time": "target_time",
55         "warning_target_time": "warning_target_time"
56       }
57     ],
58     "applies_to_id": "applies_to_id",
59     "applies_to_type": "conversation",
60     "created_by": {
61       "type": "dev_user",
62       "id": "id",
63       "display_id": "display_id",
64       "display_name": "display_name",
65       "display_picture": {
66         "id": "id",
67         "display_id": "display_id",
68         "file": {}
69       },
70       "email": "email",
71       "full_name": "full_name",
72       "state": "active"
73     },
74     "created_date": "created_date",
75     "display_id": "display_id",
76     "modified_by": {
77       "type": "dev_user",
78       "id": "id",
79       "display_id": "display_id",
80       "display_name": "display_name",
81       "display_picture": {
82         "id": "id",
83         "display_id": "display_id",
84         "file": {}
85       },
86       "email": "email",
87       "full_name": "full_name",
88       "state": "active"
89     },
90     "modified_date": "modified_date",
91     "removed_sla_metric_history": [
92       {
93         "metric_definition": {
94           "id": "id",
95           "display_id": "display_id",
96           "name": "name"
97         },
98         "removed_at": "removed_at",
99         "removed_by": {
100           "type": "dev_user",
101           "id": "id",
102           "display_id": "display_id",
103           "display_name": "display_name",
104           "display_picture": {
105             "id": "id",
106             "file": {}
107           },
108           "email": "email",
109           "full_name": "full_name",
110           "state": "active"
111         }
112       },
113       {
114         "metric_definition": {
115           "id": "id",
116           "display_id": "display_id",
117           "name": "name"
118         },
119         "removed_at": "removed_at",
120         "removed_by": {
121           "type": "dev_user",
122           "id": "id",
123           "display_id": "display_id",
124           "display_name": "display_name",
125           "display_picture": {
126             "id": "id",
127             "file": {}
128           },
129           "email": "email",
130           "full_name": "full_name",
131           "state": "active"
132         }
133       }
134     ],
135     "sla": {
136       "id": "id",
137       "name": "name",
138       "status": "archived",
139       "display_id": "display_id",
140       "sla_type": "external"
141     },
142     "sla_policy_id": "sla_policy_id",
143     "stage": "stage",
144     "status": "status"
145   }
146 }

Get SLA Tracker (POST)

Up Next

Built with

1	curl -G https://api.devrev.ai/sla-trackers.get \
2	-H "Authorization: Bearer <token>" \
3	-d id=id

1	{
2	"sla_tracker": {
3	"id": "id",
4	"metric_target_summaries": [
5	{
6	"metric_definition": {
7	"id": "id",
8	"display_id": "display_id",
9	"name": "name"
10	},
11	"stage": "stage",
12	"breached_at": "breached_at",
13	"completed_at": "completed_at",
14	"completed_in": 1,
15	"in_policy": true,
16	"is_out_of_schedule": true,
17	"next_schedule_transition": "next_schedule_transition",
18	"org_schedule": {
19	"id": "id",
20	"status": "archived",
21	"display_id": "display_id",
22	"name": "name",
23	"timezone": "timezone",
24	"valid_until": "valid_until"
25	},
26	"remaining_time": 1,
27	"status": "status",
28	"target_time": "target_time",
29	"warning_target_time": "warning_target_time"
30	},
31	{
32	"metric_definition": {
33	"id": "id",
34	"display_id": "display_id",
35	"name": "name"
36	},
37	"stage": "stage",
38	"breached_at": "breached_at",
39	"completed_at": "completed_at",
40	"completed_in": 1,
41	"in_policy": true,
42	"is_out_of_schedule": true,
43	"next_schedule_transition": "next_schedule_transition",
44	"org_schedule": {
45	"id": "id",
46	"status": "archived",
47	"display_id": "display_id",
48	"name": "name",
49	"timezone": "timezone",
50	"valid_until": "valid_until"
51	},
52	"remaining_time": 1,
53	"status": "status",
54	"target_time": "target_time",
55	"warning_target_time": "warning_target_time"
56	}
57	],
58	"applies_to_id": "applies_to_id",
59	"applies_to_type": "conversation",
60	"created_by": {
61	"type": "dev_user",
62	"id": "id",
63	"display_id": "display_id",
64	"display_name": "display_name",
65	"display_picture": {
66	"id": "id",
67	"display_id": "display_id",
68	"file": {}
69	},
70	"email": "email",
71	"full_name": "full_name",
72	"state": "active"
73	},
74	"created_date": "created_date",
75	"display_id": "display_id",
76	"modified_by": {
77	"type": "dev_user",
78	"id": "id",
79	"display_id": "display_id",
80	"display_name": "display_name",
81	"display_picture": {
82	"id": "id",
83	"display_id": "display_id",
84	"file": {}
85	},
86	"email": "email",
87	"full_name": "full_name",
88	"state": "active"
89	},
90	"modified_date": "modified_date",
91	"removed_sla_metric_history": [
92	{
93	"metric_definition": {
94	"id": "id",
95	"display_id": "display_id",
96	"name": "name"
97	},
98	"removed_at": "removed_at",
99	"removed_by": {
100	"type": "dev_user",
101	"id": "id",
102	"display_id": "display_id",
103	"display_name": "display_name",
104	"display_picture": {
105	"id": "id",
106	"file": {}
107	},
108	"email": "email",
109	"full_name": "full_name",
110	"state": "active"
111	}
112	},
113	{
114	"metric_definition": {
115	"id": "id",
116	"display_id": "display_id",
117	"name": "name"
118	},
119	"removed_at": "removed_at",
120	"removed_by": {
121	"type": "dev_user",
122	"id": "id",
123	"display_id": "display_id",
124	"display_name": "display_name",
125	"display_picture": {
126	"id": "id",
127	"file": {}
128	},
129	"email": "email",
130	"full_name": "full_name",
131	"state": "active"
132	}
133	}
134	],
135	"sla": {
136	"id": "id",
137	"name": "name",
138	"status": "archived",
139	"display_id": "display_id",
140	"sla_type": "external"
141	},
142	"sla_policy_id": "sla_policy_id",
143	"stage": "stage",
144	"status": "status"
145	}
146	}