Get SLA Tracker (POST)

POST

https://api.devrev.ai/sla-trackers.get

POST

/sla-trackers.get

1 curl -X POST https://api.devrev.ai/sla-trackers.get \
2      -H "Authorization: Bearer <token>" \
3      -H "Content-Type: application/json" \
4      -d '{
5   "id": "string"
6 }'

Try it

1 {
2   "sla_tracker": {
3     "id": "string",
4     "metric_target_summaries": [
5       {
6         "metric_definition": {
7           "id": "string",
8           "display_id": "string",
9           "name": "string"
10         },
11         "stage": "string",
12         "breached_at": "2023-01-01T12:00:00.000Z",
13         "completed_at": "2023-01-01T12:00:00.000Z",
14         "completed_in": 1,
15         "in_policy": true,
16         "is_out_of_schedule": true,
17         "next_schedule_transition": "2023-01-01T12:00:00.000Z",
18         "org_schedule": {
19           "id": "string",
20           "status": "archived",
21           "display_id": "string",
22           "name": "string",
23           "timezone": "string",
24           "valid_until": "2023-01-01T12:00:00.000Z"
25         },
26         "remaining_time": 1,
27         "status": "string",
28         "target_time": "2023-01-01T12:00:00.000Z",
29         "warning_target_time": "2023-01-01T12:00:00.000Z"
30       }
31     ],
32     "applies_to_id": "string",
33     "applies_to_type": "conversation",
34     "created_by": {
35       "display_id": "string",
36       "id": "string",
37       "display_name": "string",
38       "display_picture": {
39         "display_id": "string",
40         "id": "string",
41         "file": {
42           "type": "string",
43           "name": "string",
44           "size": 1
45         }
46       },
47       "email": "string",
48       "full_name": "string",
49       "state": "active"
50     },
51     "created_date": "2023-01-01T12:00:00.000Z",
52     "display_id": "string",
53     "modified_by": {
54       "display_id": "string",
55       "id": "string",
56       "display_name": "string",
57       "display_picture": {
58         "display_id": "string",
59         "id": "string",
60         "file": {
61           "type": "string",
62           "name": "string",
63           "size": 1
64         }
65       },
66       "email": "string",
67       "full_name": "string",
68       "state": "active"
69     },
70     "modified_date": "2023-01-01T12:00:00.000Z",
71     "removed_sla_metric_history": [
72       {
73         "metric_definition": {
74           "id": "string",
75           "display_id": "string",
76           "name": "string"
77         },
78         "removed_at": "2023-01-01T12:00:00.000Z",
79         "removed_by": {
80           "display_id": "string",
81           "id": "string",
82           "display_name": "string",
83           "display_picture": {
84             "display_id": "string",
85             "id": "string",
86             "file": {
87               "type": "string",
88               "name": "string",
89               "size": 1
90             }
91           },
92           "email": "string",
93           "full_name": "string",
94           "state": "active"
95         }
96       }
97     ],
98     "sla": {
99       "id": "string",
100       "name": "string",
101       "status": "archived",
102       "display_id": "string",
103       "sla_type": "external"
104     },
105     "sla_policy_id": "string",
106     "stage": "string",
107     "status": "string"
108   }
109 }

Gets an SLA tracker.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Request

This endpoint expects an object.

idstringRequiredformat: "id"

The ID of the SLA tracker to get.

Response

Success.

sla_trackerobject

Authentication

Request

Response

Errors