Slas
Get SLA Tracker (POST)
Gets an SLA tracker.
AuthorizationBearer <token>
All the DevRev APIs require a token to authenticate the user. Provide Authorization: Bearer <TOKEN> as a header to every API request.
How do I find my token?
In: header
idstring
The ID of the SLA tracker to get.
Format
idResponse Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
curl -X POST "https://api.devrev.ai/sla-trackers.get" \ -H "Content-Type: application/json" \ -d '{ "id": "string" }'{
"sla_tracker": {
"created_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"created_date": "2023-01-01T12:00:00.000Z",
"display_id": "string",
"id": "string",
"modified_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"modified_date": "2023-01-01T12:00:00.000Z",
"applies_to_id": "string",
"applies_to_type": "conversation",
"metric_target_summaries": [
{
"breached_at": "2023-01-01T12:00:00.000Z",
"completed_at": "2023-01-01T12:00:00.000Z",
"completed_in": 0,
"in_policy": true,
"is_out_of_schedule": true,
"metric_definition": {
"display_id": "string",
"id": "string",
"name": "string"
},
"next_schedule_transition": "2023-01-01T12:00:00.000Z",
"org_schedule": {
"display_id": "string",
"id": "string",
"name": "string",
"status": "archived",
"timezone": "string",
"valid_until": "2023-01-01T12:00:00.000Z"
},
"remaining_time": 0,
"stage": "string",
"status": "string",
"target_time": "2023-01-01T12:00:00.000Z",
"warning_target_time": "2023-01-01T12:00:00.000Z"
}
],
"removed_sla_metric_history": [
{
"metric_definition": {
"display_id": "string",
"id": "string",
"name": "string"
},
"removed_at": "2023-01-01T12:00:00.000Z",
"removed_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
}
}
],
"sla": {
"display_id": "string",
"id": "string",
"name": "string",
"sla_type": "external",
"status": "archived"
},
"sla_policy_id": "string",
"stage": "string",
"status": "string"
}
}{
"detail": "string",
"message": "string",
"type": "artifact_already_attached_to_a_parent",
"existing_parent": "string",
"is_same": true
}{
"detail": "string",
"message": "string",
"type": "unauthenticated"
}{
"detail": "string",
"message": "string",
"type": "forbidden"
}{
"detail": "string",
"message": "string",
"type": "not_found"
}{
"detail": "string",
"message": "string",
"type": "too_many_requests",
"retry_after": 0
}{
"detail": "string",
"message": "string",
"type": "internal_error",
"reference_id": "string"
}{
"detail": "string",
"message": "string",
"type": "service_unavailable"
}