January 8, 2025

Accounts

Modified endpoints that handle account objects (accounts API reference):

• Made external_refs an optional property in account objects for endpoints:
  • /accounts.create
  • /accounts.export
  • /accounts.get
  • /accounts.list
  • /accounts.update

Dev Users

Updated endpoints that handle dev user objects (dev-users API reference):

• Added value property to employment_status in job history for endpoints:
  • /dev-users.get
  • /dev-users.list
  • /dev-users.self

Webhooks

For /webhooks.event:

• Added new property ai_agent_response
• Added sla_summary property to conversations and works
• Added value property to various enum fields in incidents, survey responses, and tickets

Works

Modified endpoints that handle work objects (works API reference):

• Added sla_summary property to issues and tickets
• Added value property to ticket sentiment field

These changes affect the following endpoints:

• /works.create
• /works.export
• /works.get
• /works.list
• /works.update