Get SLA Tracker | DevRev

1 curl -G https://api.devrev.ai/sla-trackers.get \ 2 -H "Authorization: Bearer <token>" \ 3 -d id=id

1 { 2 "sla_tracker": { 3 "id": "string", 4 "metric_target_summaries": [ 5 { 6 "metric_definition": { 7 "id": "string", 8 "display_id": "string", 9 "name": "string" 10 }, 11 "stage": "string", 12 "breached_at": "2023-01-01T12:00:00.000Z", 13 "completed_at": "2023-01-01T12:00:00.000Z", 14 "completed_in": 1, 15 "in_policy": true, 16 "is_out_of_schedule": true, 17 "next_schedule_transition": "2023-01-01T12:00:00.000Z", 18 "org_schedule": { 19 "id": "string", 20 "status": "archived", 21 "display_id": "string", 22 "name": "string", 23 "timezone": "string", 24 "valid_until": "2023-01-01T12:00:00.000Z" 25 }, 26 "remaining_time": 1, 27 "status": "string", 28 "target_time": "2023-01-01T12:00:00.000Z", 29 "warning_target_time": "2023-01-01T12:00:00.000Z" 30 } 31 ], 32 "applies_to_id": "string", 33 "applies_to_type": "conversation", 34 "created_by": { 35 "display_id": "string", 36 "id": "string", 37 "display_name": "string", 38 "display_picture": { 39 "display_id": "string", 40 "id": "string", 41 "file": { 42 "type": "string", 43 "name": "string", 44 "size": 1 45 } 46 }, 47 "email": "string", 48 "full_name": "string", 49 "state": "active" 50 }, 51 "created_date": "2023-01-01T12:00:00.000Z", 52 "display_id": "string", 53 "modified_by": { 54 "display_id": "string", 55 "id": "string", 56 "display_name": "string", 57 "display_picture": { 58 "display_id": "string", 59 "id": "string", 60 "file": { 61 "type": "string", 62 "name": "string", 63 "size": 1 64 } 65 }, 66 "email": "string", 67 "full_name": "string", 68 "state": "active" 69 }, 70 "modified_date": "2023-01-01T12:00:00.000Z", 71 "removed_sla_metric_history": [ 72 {} 73 ], 74 "sla": { 75 "id": "string", 76 "name": "string", 77 "status": "archived", 78 "display_id": "string", 79 "sla_type": "external" 80 }, 81 "sla_policy_id": "string", 82 "stage": "string", 83 "status": "string" 84 } 85 }

Gets an SLA tracker.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Query parameters

idstringRequiredformat: "id"

The ID of the SLA tracker to get.

Response

Success.

sla_trackerobject

Authentication

Query parameters

Response

Errors