List SLA Trackers — DevRev

Lists SLA trackers matching a filter.

Query parameters

created_date.afterstringOptionalformat: "date-time"

Filters for objects created after the provided timestamp (inclusive).

created_date.beforestringOptionalformat: "date-time"

Filters for objects created before the provided timestamp (inclusive).

cursorstringOptionalformat: "text"

The cursor to resume iteration from. If not provided, then iteration starts from the beginning.

limitintegerOptional

The maximum number of SLA trackers to return. The default is ‘50’.

modeenumOptional

The iteration mode to use, otherwise if not set, then “after” is used.

Allowed values: afterbefore

modified_date.afterstringOptionalformat: "date-time"

Filters for objects created after the provided timestamp (inclusive).

modified_date.beforestringOptionalformat: "date-time"

Filters for objects created before the provided timestamp (inclusive).

sort_bylist of stringsOptional

Fields to sort the SLA Trackers by and the direction to sort them.

stagelist of stringsOptional

The SLA tracker stages the filter matches.

statuslist of stringsOptional

The SLA tracker statuses the filter matches.

Response

Success.

sla_trackerslist of objects

The list of SLA trackers.

next_cursorstringOptionalformat: "text"

The cursor used to iterate subsequent results in accordance to the sort order. If not set, then no later elements exist.

prev_cursorstringOptionalformat: "text"

The cursor used to iterate preceding results in accordance to the sort order. If not set, then no prior elements exist.

Errors

1 curl https://api.devrev.ai/sla-trackers.list \ 2 -H "Authorization: Bearer <token>"

1 { 2 "sla_trackers": [ 3 { 4 "id": "foo", 5 "metric_target_summaries": [ 6 { 7 "metric_definition": { 8 "id": "foo", 9 "display_id": "foo", 10 "name": "foo" 11 }, 12 "stage": "foo", 13 "breached_at": "2023-01-01T12:00:00.000Z", 14 "completed_at": "2023-01-01T12:00:00.000Z", 15 "completed_in": 42, 16 "in_policy": true, 17 "is_out_of_schedule": true, 18 "next_schedule_transition": "2023-01-01T12:00:00.000Z", 19 "org_schedule": { 20 "id": "foo", 21 "status": "archived", 22 "display_id": "foo", 23 "name": "foo", 24 "timezone": "foo", 25 "valid_until": "2023-01-01T12:00:00.000Z" 26 }, 27 "remaining_time": 42, 28 "status": "foo", 29 "target_time": "2023-01-01T12:00:00.000Z", 30 "warning_target_time": "2023-01-01T12:00:00.000Z" 31 } 32 ], 33 "applies_to_id": "foo", 34 "applies_to_type": "conversation", 35 "created_by": { 36 "display_id": "foo", 37 "id": "foo", 38 "display_name": "foo", 39 "display_picture": { 40 "display_id": "foo", 41 "id": "foo", 42 "file": { 43 "type": "foo", 44 "name": "foo", 45 "size": 42 46 } 47 }, 48 "email": "foo", 49 "full_name": "foo", 50 "state": "active" 51 }, 52 "created_date": "2023-01-01T12:00:00.000Z", 53 "display_id": "foo", 54 "modified_by": { 55 "display_id": "foo", 56 "id": "foo", 57 "display_name": "foo", 58 "display_picture": { 59 "display_id": "foo", 60 "id": "foo", 61 "file": { 62 "type": "foo", 63 "name": "foo", 64 "size": 42 65 } 66 }, 67 "email": "foo", 68 "full_name": "foo", 69 "state": "active" 70 }, 71 "modified_date": "2023-01-01T12:00:00.000Z", 72 "removed_sla_metric_history": [ 73 {} 74 ], 75 "sla": { 76 "id": "foo", 77 "name": "foo", 78 "status": "archived", 79 "display_id": "foo", 80 "sla_type": "external" 81 }, 82 "sla_policy_id": "foo", 83 "stage": "foo", 84 "status": "foo" 85 } 86 ], 87 "next_cursor": "foo", 88 "prev_cursor": "foo" 89 }

1	curl https://api.devrev.ai/sla-trackers.list \
2	-H "Authorization: Bearer <token>"

1	{
2	"sla_trackers": [
3	{
4	"id": "foo",
5	"metric_target_summaries": [
6	{
7	"metric_definition": {
8	"id": "foo",
9	"display_id": "foo",
10	"name": "foo"
11	},
12	"stage": "foo",
13	"breached_at": "2023-01-01T12:00:00.000Z",
14	"completed_at": "2023-01-01T12:00:00.000Z",
15	"completed_in": 42,
16	"in_policy": true,
17	"is_out_of_schedule": true,
18	"next_schedule_transition": "2023-01-01T12:00:00.000Z",
19	"org_schedule": {
20	"id": "foo",
21	"status": "archived",
22	"display_id": "foo",
23	"name": "foo",
24	"timezone": "foo",
25	"valid_until": "2023-01-01T12:00:00.000Z"
26	},
27	"remaining_time": 42,
28	"status": "foo",
29	"target_time": "2023-01-01T12:00:00.000Z",
30	"warning_target_time": "2023-01-01T12:00:00.000Z"
31	}
32	],
33	"applies_to_id": "foo",
34	"applies_to_type": "conversation",
35	"created_by": {
36	"display_id": "foo",
37	"id": "foo",
38	"display_name": "foo",
39	"display_picture": {
40	"display_id": "foo",
41	"id": "foo",
42	"file": {
43	"type": "foo",
44	"name": "foo",
45	"size": 42
46	}
47	},
48	"email": "foo",
49	"full_name": "foo",
50	"state": "active"
51	},
52	"created_date": "2023-01-01T12:00:00.000Z",
53	"display_id": "foo",
54	"modified_by": {
55	"display_id": "foo",
56	"id": "foo",
57	"display_name": "foo",
58	"display_picture": {
59	"display_id": "foo",
60	"id": "foo",
61	"file": {
62	"type": "foo",
63	"name": "foo",
64	"size": 42
65	}
66	},
67	"email": "foo",
68	"full_name": "foo",
69	"state": "active"
70	},
71	"modified_date": "2023-01-01T12:00:00.000Z",
72	"removed_sla_metric_history": [
73	{}
74	],
75	"sla": {
76	"id": "foo",
77	"name": "foo",
78	"status": "archived",
79	"display_id": "foo",
80	"sla_type": "external"
81	},
82	"sla_policy_id": "foo",
83	"stage": "foo",
84	"status": "foo"
85	}
86	],
87	"next_cursor": "foo",
88	"prev_cursor": "foo"
89	}